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Problem Resolution Offices - Need Help?

The UIA's Problem Resolution Offices (PROs) resolve customer problems and provide access to automated resources. They are open various hours (Eastern time) weekdays, except these state holidays:

New Year's Day; Martin Luther King, Jr.'s Birthday; President's Day; Memorial Day; Independence Day; Labor Day; Veterans' Day; Election Day (only in years of gubernatorial or presidential elections); Thanksgiving; Friday after Thanksgiving; Christmas Eve; Christmas; and New Year's Eve.

In the event a listed holiday falls on a weekend, please call 1-866-500-0017 to learn if state offices are open before going to a PRO. 

PROs provide:

  • Telephones and computers for the convenience of customers who may not have access to a computer or telephone to file their claim. If you are going to file an unemployment claim at a PRO, please bring: Your Social Security Number, your Driver's License Number or State Identification or your MARVIN PIN (if you have one); along with the names and addresses of employers you have worked for in the past 18 months with your quarterly gross earnings and the last date of employment with each employer. If you are not a U.S. citizen or national, you will need your Alien Registration Number and the expiration date of your work authorization.
  • In-person help for problems with claims
  • A presence in the community that includes, on request, presentations about unemployment insurance services to employer, business, labor, and community groups

File at a PRO: 

If you are going to file an unemployment claim at a PRO, please bring:

  • Your Social Security Number, your Driver's License Number or State Identification or your MARVIN PIN (if you have one)
  • If you are not a U.S. citizen or national, you will need your Alien Registration Number and the expiration date of your work authorization.
  • Names and addresses of employers you have worked for in the past 18 months including quarterly gross earnings and the last date of employment with each.


PRO Locations: 

If you need help, please call one of our toll-free hotlines:

  • UNEMPLOYED WORKERS WITH QUESTIONS - If you are an unemployed worker with questions, please call one of our toll-free hotlines during the hours below:

    • Claims line, 1-866-500-0017
      8 a.m. to 4:30 p.m. weekdays

     

    • We are closed during the following holidays-

       

      Tuesday, December 24, 2013

      Christmas Eve

      Wednesday, December 25, 2013

      Christmas Day

      Tuesday, December 31, 2013

      New Year’s Eve

      Wednesday, January 1, 2014

      New Year’s Day

      Monday, January 20, 2014

      Martin Luther King Jr Day

      Monday, February 17, 2014

      President's Day

      Monday, May 26, 2014

      Memorial Day

      Friday, July 4, 2014

      Independence Day

      Monday, September 1, 2014

      Labor Day

      Tuesday, November 11, 2014

      Veteran's Day

      Thursday, November 27, 2014

      Thanksgiving Day

      Friday, November 28, 2014

      Thanksgiving

      Wednesday, December 24, 2014

      Christmas Eve

      Thursday, December 25, 2014

      Christmas Day

      Wednesday, December 31, 2014

      New Year's Eve

      Thursday, January 1, 2015

      New Year's Day


    EMPLOYERS WITH QUESTIONS - If you are an employer customer with questions, please call one of our toll-free hotlines during the hours below:

    • Office of Employer Ombudsman (OEO), 1-855-4UIAOEO (855-484-2636)

      8:30 a.m. to 4:30 p.m. weekdays 
    • OEO@michigan.gov  
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