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    Unemployment Insurance Agency (UIA) General Information 

    UNEMPLOYED WORKERS WITH QUESTIONS - If you are an unemployed worker with questions, please call our toll-free hotlines during the hours below:

    • Claims line, 1-866-500-0017
      8 a.m. to 4:30 p.m. weekdays
       

     

    We are closed during the following holidays-

     

    Tuesday, December 24, 2013

    Christmas Eve

    Wednesday, December 25, 2013

    Christmas Day

    Tuesday, December 31, 2013

    New Year’s Eve

    Wednesday, January 1, 2014

    New Year’s Day

    Monday, January 20, 2014

    Martin Luther King Jr Day

    Monday, February 17, 2014

    President's Day

    Monday, May 26, 2014

    Memorial Day

    Friday, July 4, 2014

    Independence Day

    Monday, September 1, 2014

    Labor Day

    Tuesday, November 11, 2014

    Veteran's Day

    Thursday, November 27, 2014

    Thanksgiving Day

    Friday, November 28, 2014

    Thanksgiving

    Wednesday, December 24, 2014

    Christmas Eve

    Thursday, December 25, 2014

    Christmas Day

    Wednesday, December 31, 2014

    New Year's Eve

    Thursday, January 1, 2015

    New Year's Day

     

    EMPLOYERS WITH QUESTIONS - If you are an employer customer with questions, please call our toll-free hotline during the hours below:

    • Office of Employer Ombudsman (OEO), 1-855-4UIAOEO (855-484-2636)

      8:30 a.m. to 4:30 p.m. weekdays
    • OEO@michigan.gov 

    INTERNET FILED CLAIMS - You may apply for unemployment benefits via our Internet-based service. Click here for more information or to get started.

    TELEPHONE FILED CLAIMS - You can file for unemployment benefits by telephone from anywhere in Michigan and North America.  The state's unemployment insurance program has established a special toll-free telephone number for you to use in filing a new claim or reopening an established claim.  We encourage you to file by telephone.  Filing by mail could actually delay your claim.  Click here for more information.

    HOW TO MAKE AN INQUIRY ABOUT YOUR CLAIM - If you have filed for unemployment benefits by Internet or telephone and have a question or problem with your claim, call our telephone filed claims number using a touch-tone telephone. The inquiry option is available weekdays between 8:00 a.m. and 4:30 p.m. Eastern Time. Click CALL MARVIN TOLL-FREE - Contact MARVIN by phone or online -- You must report (certify) through MARVIN once every two weeks to claim your unemployment benefits. MARVIN is available, either by telephone or online, Monday through Wednesday, from 8:00 a.m. to 7:00 p.m. (Eastern Time) at your scheduled day and time. If you were unable to contact MARVIN at your scheduled day and time, it is also available on Thursday and Friday from 8:00 a.m. to 7:00 p.m. Click here for more information. Contact MARVIN ... 

    • By telephone, toll-free, at 1-866-638-3993
    • Online at http://www.michigan.gov/uia, then click on "UIA Online Services for Unemployed Workers"

    BENEFIT CORRESPONDENCE - You may mail correspondence to this location: 

    UIA
    PO Box 169
    Grand Rapids, MI 49501-0169
     

    Fax: 517-636-0427 

    PROBLEM RESOLUTION OFFICES (PROs) -- PROs resolve customer problems and provide access to automated resources. Click here for more information and locations.

    BENEFIT OVERPAYMENTS -- For questions regarding a benefit overpayment, contact the Benefit Overpayment Collection Unit at (800) 638-6372. You may mail correspondence and/or payments to the following location:

    BOC 

    P.O. Box 9045 

    Detroit, MI  48202-9045 

    Make your check or money order payable to "State of Michigan - UIA" and be sure to include your Social Security Number on the front of your payment.

    FRAUD HOTLINE - There is a 24-hour Toll Free Fraud Hotline telephone number available to anonymously report unemployment fraud.  Call 1-800-822-1122. 

    THE WELFARE-TO-WORK AND WORK OPPORTUNITY TAX CREDIT (WOTC) - These federal income tax credits reduce an employer's cost of doing business and require little paperwork.  Their success and growth for private sector employers depend on a strong public and private sector partnership.  Helping those most in need find and retain jobs and gain on-the-job experience benefits all employers and increases America's economic growth and productivity.  Click here for more information. 

    TAX OFFICE - Employers who now call the Tax Office with questions, requests, or for other assistance will be serviced by the next available staff person in the area that handles the function. The numbers for the Tax Status, Tax Maintenance and Collections Teams follow.

    Out-of-state employers should call (313) 456-2180 for information. 

    TAX STATUS -- (313) 456-2080 

    The Tax Status team can answer questions about registering a new business, the sale or discontinuance of a business, the taxability of services/wages, seasonal designation, the protest/appeal of a tax status issue or a recent audit.

    TAX MAINTENANCE -- (313) 456-2010 

    The Tax Maintenance team can answer questions about tax rates, overpayments, 940 certifications, the protest/appeal of a tax rate, audit adjustments, or the verification of payments on your account.

    COLLECTIONS -- (313) 456-2090 

    The Collections team can answer questions about a Notice of Assessment, the pay-off amount of a judgment, a tax lien or discharge, a statement or clearance of account, or to arrange a payment plan.

    You may contact the Tax Office in writing at:

    Tax Office
    UIA
    
    3024 W. Grand Blvd., Suite 11-500
    
    Detroit, MI  48202
    
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