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Using MARVIN to Inquire About Your ClaimWhen you have questions concerning your claim, MARVIN will assist you. MARVIN can give you information such as the date of your last payment, the amount of your last payment, the number of weeks already paid, and the number of payments you have left. Call our Inquiry Line at 1-866-500-0017 if you need additional information.
You may call MARVIN to ask questions about your claim anytime Monday through Friday between the hours of 8:00 a.m. and 7:00 p.m.
To ask MARVIN questions about your claim:
(1) Dial MARVIN's telephone number 1-866-638-3993.
(2) MARVIN will begin your process as follows:
"Welcome to the State of Michigan Unemployment Insurance Agency. To continue in English, Press 1."
"Welcome to Michigan's Automated Response Voice Interactive Network. You can call me MARVIN!"
"If you need to file a claim, you can file on line from our Web site at www.michigan.gov/uia, or you can call our toll-free line at 1-866-500-0017."
Using the keypad on your touch tone telephone, enter your nine digit Social Security Number.
If you are using a touch-tone phone, Press 1 now.
To claim weeks of unemployment - Press 1.
To inquire - Press 2.
To listen to helpful hints about MARVIN - Press 3.
To complete the Eligibility Review Process (ERP) - Press 4 (available Thursdays and Fridays only).
If you wish to end this call at any time, just hang up.
Enter your Social Security Number now.
Enter your four-digit Personal Identification Number (PIN) now.
Welcome to the Telephone Inquiry System.
If you would like to know your last payment date and payment amount, press 1.
If you would like to know the balance of weeks payable, press 2.
If you would like to know the date of your most recent certification, press 3.
To end the call, press 4.
if you would like to certify, you will have to call MARVIN back.
If you press 1, MARVIN will say: "Your last pay date was _________ for the amount of $_________ . Please allow at least ten working days from the pay date before you inquire about your benefit payment."
If you press 2, MARVIN will say: "You are entitled to ______ weeks and the number of weeks that you have already been paid is _________________. Your balance is _______."
If you press 3, MARVIN will say: "Your last certification entered was for the week ending ______________."
If you press 4, MARVIN will say: "Good bye" and disconnect.
All three choices will repeat after MARVIN answers your question.
MARVIN would appreciate your comments about this service. Please send them to MARVIN, Michigan Unemployment Insurance Agency, 3024 W. Grand Blvd., Detroit, Ml 48202. Thank You!
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