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UIA OFFERS TIPS FOR CONTACTING THE AGENCY
Agency also answers some commonly asked questions

Agency: Licensing and Regulatory Affairs

The state's Unemployment Insurance Agency (UIA) is offering Frequently Asked Questions to better serve its customers. 

"To better serve our customers, we've prepared this list of FAQs to answer many of the most common questions our customers have about their claims."

What is the easiest way to file my claim? 
It's easy to file your claim on line at www.michigan.gov/uia. The UIA website is available to take unemployment claims. For those who don't have a home computer, another option is to use a local library that offers free Internet access. 

How do I file by phone? 
Call 1 (866) 500-0017. Call and file by using a touch-tone telephone from anywhere in the United States and Canada. A caller's scheduled time for filing by telephone is based on the last two digits of his/her Social Security number. 

 

8:00 AM to 12:30 PM 

12:30 PM to 4:30 PM 

Monday 

00-15 

16-33 

Tuesday 

34-48 

49-66 

Wednesday 

67-81 

82-99 

Thursday & Friday 

Open Call-In 

 
 
Eastern Time
Claims can be filed by phone from 8:00 a.m. to 4:30 p.m.

When do I call MARVIN? 
Workers who have applied for unemployment benefits must contact MARVIN either by telephone or online at UIA's website once every two weeks to certify about their eligibility for benefits. Workers must contact MARVIN according to a schedule (see table below) which is based on the last two digits of their Social Security number. 

The MARVIN telephone number is 1 (866) 638-3993. Claimants may also report online through MiWAM at www.michigan.gov/uia and by clicking on the link "Michigan Web Account Manger for Claimants and Employers."  

Schedule for Contacting MARVIN 
by Telephone 

TIME 

MONDAY 

TUESDAY 

WEDNESDAY 

8:00 - 9:00 AM 

00-01-02-03 

34-35-36 

67-68-69 

9:00 - 10:00 

04-05-06 

37-38-39 

70-71-72 

10:00 - 11:00 

07-08-09 

40-41-42 

73-74-75 

11:00 - 12:00 

10-11-12 

43-44-45 

76-77-78 

12:00 NOON - 1:00 PM 

13-14-15 

46-47-48 

79-80-81 

1:00 - 2:00 

16-17-18 

49-50-51 

82-83-84 

2:00 - 3:00 

19-20-21 

52-53-54 

85-86-87 

3:00 - 4:00 

22-23-24 

55-56-57 

88-89-90 

4:00 - 5:00 

25-26-27 

58-59-60 

91-92-93 

5:00 - 6:00 

28-29-30 

61-62-63 

94-95-96 

6:00 - 7:00 PM 

31-32-33 

64-65-66 

97-98-99 

 

  1. MARVIN is busy; I can't get through at my assigned time. 
    If callers cannot get through to MARVIN at their appointed day and time, they can call on Thursday or Friday any time between 7:00 a.m. and 8:00 p.m
  2. You may use your MiWAM account to report for your benefits payments, six days per week, 24 hours a day. Access begins at 12:00 am Monday, until 11:59 pm Saturday of your appointment week to report for benefits. 

I answered a question incorrectly on MARVIN. 
To prevent mistakes in answering MARVIN questions by telephone, please remember to answer each question by pressing "1" for "yes" or "9" for "no" on your telephone keypad. After all questions have been answered, MARVIN repeats the given answers. Listen carefully and if the information is not correct press "9." The questions will be repeated, and you will be able to correct any answers. Certification questions are now presented for single weeks by phone and online.

I called MARVIN today but my payment is not on my debit card or in my account. 
It takes approximately two working days after calling MARVIN before the benefit payments are directly deposited into an individual's bank or credit union account or added to the worker's Michigan UI Debit Card. 

I lost my Michigan UI Debit Card. 
If a Michigan UI Debit Card is lost or stolen, a replacement card can be obtained by calling Chase Bank customer service toll free at 1-866-523-2122. 

How can I have my unemployment benefits directly deposited into my bank account? 
UIA now issues unemployment benefits electronically - direct deposit into a bank or credit union account or through the Michigan UI Debit Card. Workers select their payment option as they apply for benefits. If no choice is made, the worker will automatically receive the UI debit card. The payment option can be changed at any time by calling UIA's toll-free claims line 1 (866) 500-0017 (select Option #3) or by creating a free online web account at the UIA website (www.michigan.gov/uia). To create the web account users should click on the link entitled "Michigan Web Account Manager for Claimants and Employers." The online web account also gives access to a history of their unemployment benefit payments, allows them to change the benefit payment method and to report for benefits online.

I changed my payment option (debit card or direct deposit). Did it go through? 
Workers can see if the payment option has changed by checking on their MiWAM Account. 

What else can I do to get help with my unemployment claim? 
UIA has fifteen Problem Resolution Offices (PRO) throughout the state to help workers in resolving issues they may have with their unemployment claims. 

 

PRO Locations: 

How do I apply for an unemployment extension? 

Please see the Update Regarding Federal Unemployment Extensions


UIA Quick Links
 •  Agency Webcasts
 •  B2G Glossary
 •  Employer Filed Claims Benefits
 •  File Electronic UIA 1028, Employer's Quarterly Wage/Tax Report
 •  Look for a Job
 •  Michigan Targets SUTA Dumping
 •  Overpayments FAQ
 •  Subscribe to the Michigan Employer Newsletter
 •  UIA Web Site and Forms Accessibility
 •  Who is MARVIN?
 •  Work Opportunity Tax Credit Program
 •  Bookmark Us
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