Websites Selling Coronavirus-related Products That Never Arrive

Consumer Alert Headr

Michigan Attorney General Dana Nessel issued an urgent consumer alert to notify Michiganders of yet another scam attempting to capitalize on the current coronavirus disease (COVID-19) crisis.  

Nessel’s office received a complaint from a concerned Michigan consumer about a website called OkHomeOnline that was selling KN-95 masks, alcohol-based cleaning wipes, hand sanitizer, toilet paper, and other products in high demand during the COVID-19 pandemic.  

The consumer made an online purchase, paying for the products, but the purchase never arrived. Attempts to check the order status were ultimately unsuccessful.  

The Attorney General’s office found that multiple complaints were available online with consumers from around the country experiencing the same situation as the Michigan resident. Orders were placed and paid for, then the website either disappeared or didn’t respond to customer inquiries. Furthermore, the addresses listed for the “company” were stolen from other businesses that do not make or sell coronavirus-related products.  

Attorney General Nessel wants all Michiganders to be on high alert – especially at this time – for retailers looking to capitalize on fear and rob consumers of their hard-earned funds. If you come across OKHomeOnline or similar websites, do not fall for it. Be sure to do your research first.  

Before ordering from a new or unfamiliar online store, consumers should consider doing the following: 

  • See if the company has reviews online. Search for the company in a search engine with terms like “review,” “complaints,” or “scam.”   

  • Pay by credit card. If there are any issues with the purchase, you may be able to dispute the purchase with your credit card company, and may have protections available under federal law. 

  • Review AG Nessel’s Online Shopping Tips consumer alert and more alerts under the Shopping for Products and Services category.  

Additional warnings on how to avoid purchasing non-existent personal protective equipment (PPE) and other coronavirus-related products are available from the Federal Bureau of Investigations and the Federal Trade Commission

Remember, the Attorney General’s Consumer Protection webpage is always available as a resource for consumers to turn to.  

To report a scam, file a complaint, or get additional information, contact the Consumer Protection team: 

Consumer Protection  
P.O. Box 30213 
Lansing, MI 48909 
Fax: 517-241-3771 
Toll free: 877-765-8388 
Online complaint form