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  • Abuse, Neglect, or Exploitation

    To ensure patient rights are protected, the Health Care Fraud Division reviews, investigates and criminally prosecutes those facilities, employees and individuals who recklessly or intentionally harm citizens entrusted to their care.

    Elder and vulnerable adult abuse, neglect and exploitation are behaviors committed against an elder or vulnerable adult who is unable to protect himself or herself due to a mental or physical impairment or due to advanced age.

    • Abuse is harm or threatened harm to an adult's health or welfare caused by another person.  
    • Neglect is the inability or failure of the adult, or an individual responsible for the care of the elder or vulnerable adult, to provide adequate food, shelter, clothing, medical care, etc.  
    • Exploitation is the misuse of an adult's funds, property or personal dignity by another person.


    The perpetrators are often trusted family, friends, neighbors or caregivers. This can occur in the person's home, in the home of another person or in licensed settings such as adult foster care, homes for the aged or nursing homes.


    1. IMMEDIATELY report the incident, verbally or by letter, to the administrator, the director of nursing, or the charge nurse of the health care facility.
    2. IMMEDIATELY report applicable situations to the Office of Attorney General, Health Care Fraud Division; the Michigan Department of Community Health; Long Term Care Ombudsman; Family Independence Agency; the State Police and/or the local police or Sheriff's Department.
    3. Obtain photographs, if possible, of the physical injury and make a written statement concerning:
      1. ‚ÄčWhat you observed,
      2. When you observed the incident,
      3. Who was present, and
      4. Any further information that may be of assistance.
  • Department of Attorney General
    Health Care Fraud Division
    P.O. Box 30218
    Lansing, MI 48909
    24-hour Hotline: 800-24-ABUSE
    Fax: 517-241-6515 or 517-241-1029
    (during business hours)
    Email the Health Care Fraud Division
    Patient Abuse Complaint Form

    Bureau of Health Professions
    P.O. Box 30670
    Lansing, MI 48909
    Phone: 517-373-9196
    Fax: 517-241-2389
    Email the Bureau of Health Professions

    Legal Hotline for Michigan Seniors Michigan Pension Rights Project
    3815 W. St. Joseph St., Ste C-200
    Lansing, MI 48917
    Phone: 800-347-5297 (Toll Free)
    or 517-372-5959
    Fax: 517-372-0792
    Email the Legal Hotline
    Legal Hotline Website

    State Long Term Care Ombudsman
    Sarah Slocum
    7109 W. Saginaw
    P.O. Box 30676
    Lansing, MI 48909
    Phone: 866-485-9393 (Toll Free) or
    Fax: 517-373-4092
    Email the State Long Term Care Ombudsman

    Office of Recipient Rights, 
    Department of Community Health Information & Referral Hotline 

    TTY: 800-733-6742
    Fax: 517-335-0135

    Citizens for Better Care
    5303 S. Cedar St., Ste 1
    Lansing, MI 48911
    Phone: 517-393-9405