AG Nessel Urges Customers of Michigan State University Federal Credit Union to Protect Their Accounts

Contact: Kelly Rossman-McKinney 517-335-7666
Agency: Attorney General

January 2, 2020

LANSING - Michigan Attorney General Dana Nessel today urged customers of Michigan State University Federal Credit Union (MSUFCU) to protect their accounts and promptly respond to any fraud notices they may have received regarding suspicious activity on their MSUFCU credit cards.

MSUFCU says it notified affected customers via phone, email or text yesterday (Jan. 1, 2020) about the suspicious activity, which has been reported as unauthorized international transactions on their cards. MSUFCU also posted notices on Facebook and Twitter instructing customers to respond “No” to messages asking if the suspicious activity was a transaction they had authorized; the credit union also said customers would not be liable for any unauthorized transactions.  

The Attorney General’s Office became aware of the suspicious activity through media reports and social media postings late Wednesday. It is unclear how many Michigan residents were impacted at this time. However, Nessel’s Corporate Oversight Division is seeking additional information from MSUFCU to determine the impact on Michigan residents.

“This is another example of how fragile our information infrastructure is, and how vulnerable all of us are to cyber hacking,” said Attorney General Dana Nessel. “Unfortunately, here in Michigan, my office is forced to rely on media reports that alert us to these terrible situations because – unlike most other states – we have no law on the books that requires our office to be notified when customers are compromised. I am determined to get information quickly and accurately to take more proactive measures to protect our residents.”

MSUFCU’s notice also instructs customers on how they can get new cards immediately at branch locations and to report any unusual card activity to its card monitoring service at 888-393-1171.

“Stolen credit card information is on the ‘more sensitive’ category for compromised personal information,” said Nessel, ‘and it may result in fraudulent charges. If your credit or debit card number is stolen, immediately contact your card issuer.”

Nessel urged consumers to protect their information if they believe it has been compromised:

  • Find out what information was compromised and act accordingly.
  • Pull your free credit report at annualcreditreport.com or by calling 877-322-8228.
  • Put a fraud alert on your credit file. The Federal Trade Commission provides a checklist for this.
  • Consider a security freeze on your credit file.
  • Be alert to unsolicited calls or emails appearing to be from Capital One. Hang up, do not reply, and instead call the number on your card.  “Phishing” scams—calls, emails, or text messages that appear to offer protection—may actually be trying to get more data from customers.
  • Take advantage of any free services being offered as a result of the breach. In this case, free credit monitoring and identity protection will be made available for everyone affected.
  • Use two-factor authentication on your online accounts whenever it’s available.

For more information on what to do when your information has been compromised, review the Michigan Attorney General’s consumer alert on data breaches.

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