January 2, 2020
LANSING - Michigan Attorney General Dana Nessel today urged customers of Michigan State University Federal Credit Union (MSUFCU) to protect their accounts and promptly respond to any fraud notices they may have received regarding suspicious activity on their MSUFCU credit cards.
MSUFCU says it notified affected customers via phone, email or text yesterday (Jan. 1, 2020) about the suspicious activity, which has been reported as unauthorized international transactions on their cards. MSUFCU also posted notices on Facebook and Twitter instructing customers to respond “No” to messages asking if the suspicious activity was a transaction they had authorized; the credit union also said customers would not be liable for any unauthorized transactions.
The Attorney General’s Office became aware of the suspicious activity through media reports and social media postings late Wednesday. It is unclear how many Michigan residents were impacted at this time. However, Nessel’s Corporate Oversight Division is seeking additional information from MSUFCU to determine the impact on Michigan residents.
“This is another example of how fragile our information infrastructure is, and how vulnerable all of us are to cyber hacking,” said Attorney General Dana Nessel. “Unfortunately, here in Michigan, my office is forced to rely on media reports that alert us to these terrible situations because – unlike most other states – we have no law on the books that requires our office to be notified when customers are compromised. I am determined to get information quickly and accurately to take more proactive measures to protect our residents.”
MSUFCU’s notice also instructs customers on how they can get new cards immediately at branch locations and to report any unusual card activity to its card monitoring service at 888-393-1171.
“Stolen credit card information is on the ‘more sensitive’ category for compromised personal information,” said Nessel, ‘and it may result in fraudulent charges. If your credit or debit card number is stolen, immediately contact your card issuer.”
Nessel urged consumers to protect their information if they believe it has been compromised:
For more information on what to do when your information has been compromised, review the Michigan Attorney General’s consumer alert on data breaches.
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