April 13, 2021
LANSING – Michigan Attorney General Dana Nessel announced today that the Department of Attorney General has entered into a settlement agreement with Ferrellgas, LP – a Missouri-based propane supplier – that resolves the Attorney General’s potential claims against Ferrellgas under the Michigan Consumer Protection Act (MCPA).
Earlier this year, the Department opened an informal investigation into Ferrellgas after receiving numerous complaints from Ferrellgas customers in Michigan regarding delivery of propane used for home heating. The complaints, filed with the Attorney General’s office and the Better Business Bureau, detailed various issues, such as difficulties in contacting Ferrellgas representatives by telephone, protracted delivery periods following the placement of orders, and an inability to secure expedited fills to resolve situations where homes were without heat in January or February—including when Michigan was under a declared state of emergency due to extreme cold temperatures and heavy snowfall.
“Being without heat for even a day during a Michigan winter is emotionally devastating and can be dangerous,” Nessel said. “Ferrellgas and other propane providers are now on notice that this office will not tolerate any company that breaks its commitments to consumers and leaves them sitting in the cold.”
The Attorney General’s office issued a Notice of Intended Action on February 12 outlining the alleged violations of the MCPA. To resolve these alleged violations, Ferrellgas agreed to enter into an Assurance of Voluntary Compliance and Discontinuance, the terms of which include:
To file a consumer complaint, visit the Attorney General’s Consumer Protection website.