Who can help if I am having a problem shopping for insurance?
We want to know if you have a problem with an agent/agency or insurance company during the process of shopping around for coverage. If you disagree with an insurance company about whether you are eligible for coverage, try to resolve the issue with the insurance company. If you still do not agree with the company’s position, ask them to provide specific rules or language they believe excludes you from eligibility. If you are still dissatisfied, please contact our Office of Consumer Services toll free at 877-999-6442 to ask questions or to file a written complaint against the company, agent, or agency. You can click here to access the various complaint forms provided by DIFS.