Can someone other than a certified counselor provide debt management counseling services?
As of December 1, 2015, any employee or agent of a licensee who engages in financial counseling and debt counseling functions must be an individual who is certified by a training program or certifying organization, approved by the director. The list of approved certifying organizations is found on the DIFS website. An individual being trained as a counselor and prior to receiving certification, may participate in the counseling functions but this activity must be done in conjunction with a certified counselor. All budget analyses must be signed by a certified counselor.