The web Browser you are currently using is unsupported, and some features of this site may not work as intended. Please update to a modern browser such as Chrome, Firefox or Edge to experience all features Michigan.gov has to offer.
How does a licensee handle a consumer complaint?
The licensee must enter the complaint into the Veritec database. The licensee must enter the nature of the violation, whether the licensee agrees or disagrees that a violation occurred, a detailed response to the complaint and if restitution was paid to the consumer.