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Is a customer required to come into a licensed branch location to enter into and sign the written repayment plan?

Is a customer required to come into a licensed branch location to enter into and sign the written repayment plan?

No.  However, the written repayment plan must be signed by the customer.  Section 35(2), MCL 487.2155(2) provides for a "written repayment plan."  A request for a repayment plan can be either verbal or in writing, but the actual repayment plan agreement must be in writing, and would not be effective until signed by both parties.  The customer could sign the repayment plan agreement and fax or email it to the licensee.