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Municipality - What if the insurance company failed to notify us about the escrow opportunity and paid the insured in full?

If an insurance company settles a claim without notifying a participating municipality of the loss, the municipality may file a written complaint with DIFS. The complaint should include the name of policyholder/property owner, date of loss, and name of the insurance company. You may file a complaint online by visiting or calling 1-877-999-6442 to request a complaint form.