Vision, Mission and Values

VISION

Help drive efficiency. Connect customers to services. ​Deliver solutions.​​​​​​​​​​​​​​​

MISSION

Optimize enterprise-wide business, financial, ​and te​chnical services to enable a government that works.

VALUES

As people of integrity, we adhere to the State of Michigan’s values of leadership, excellence, teamwork and customer service.

  • Engagement - Be a positive influence. Embrace diversity and incl​​usion.
  • Integrity - Alwa​ys do what is right.
  • Customer Service - Understand your customer. Be understood. Deliver solutions.
  • Excellence - Always do your best. Take pride in your role​.
  • Teamwork - Collaborate to meet our goals.

 

GOALS

  • Improve customer satisfaction​​ - Improve customer satisfaction for stakeholders receiving DTMB services by implementing data-driven action plans to improve quality of service.

  • Responsible use of taxpayer revenue - Responsible use of taxpayer revenue through benchmarking and best-in-class methodology​​​​​​

  • Reduction of audit findings​​​ - Reduce repeat material audit findings for the enterprise by reviewing open audits and creating remediation action plans that include comprehensive communication and training.

  • Maximize employee performance​​ - Maximize employee performance by ensuring that people with the right skills are in the right jobs.​

  • Improve employee engagement​​​​ - Improve engagement for DTMB employees by creating and implementing employee engagement action plan.