Licensing and Regulatory Affairs
“It’s important that we open up this dialogue statewide so that we can identify problems and make improvements in the regulatory areas that really matter,” said Calley. “We need to continue to build on the comeback that we’ve started.”
The Department of Licensing and Regulatory Affairs (LARA), in partnership with the Departments of Treasury and Environmental Quality (DEQ), is leading the effort, with the support of the Michigan Economic Development Corporation (MEDC).
The new customer service model will conduct LEAN processes – similar to other major companies – to eliminate delays, duplicative forms and impractical regulations, while protecting the health and safety benefits in Michigan’s regulatory oversight.
RPM has four main goals for collective improvement of customer-facing requirements and processes within state government:
As Macomb County’s fifth largest employer, the speedier licensing of health professionals is advantageous to Henry Ford Macomb Hospitals.
"Process improvement is critical to how we make health care more efficient and enhance service at all levels,” said Barbara Rossmann, president and CEO of Henry Ford Macomb Hospitals. “These improvements in the licensing process will allow us to better serve our community’s needs.”
RPM will be implemented in several phases within the pilot departments. The first phase, which was completed in July 2013, resulted in the following process improvements for LARA’s agencies:
The lieutenant governor will continue to meet with business owners around the state to have meaningful dialogue on how RPM is supporting their business, as well as other reforms that should be made to create an environment that fosters growth and job creation.For more information about RPM, success stories and testimonials, please visit www.michigan.gov/rpm and follow the hashtag #RPMi on Facebook and Twitter.