Other Complaint Related Resources

DEPT OF LICENSING AND REGULATORY AFFAIRS RESOURCES

Adult Foster Care Facilities, Homes for the Aged, Children and Adult Foster Care Camps, and Child Care Facilities – This unit within the Bureau of Community and Health Systems (BCHS) receives complaint allegations for the above providers.

Michigan Department of Licensing & Regulatory Affairs
BCHS / Children and Adult Licensing – Complaint Intake Unit
611 W. Ottawa, 1st Floor
P.O. Box 30664              
Lansing, MI 48909
Fax: 517-284-9739
Phone: 866-856-0126

 

Bureau of Professional Licensing (BPL) – This bureau receives complaint allegations against licensed individual health professionals, such as physicians, nurses, etc

Michigan Department of Licensing & Regulatory Affairs
BPL / Investigations & Inspections Division
P.O. Box 30670
Lansing, MI 48909-8170
Phone: 517-241-0205

 

Michigan Occupational Safety and Health Administration (MIOSHA) – This bureau receives health and safety employee allegations against an employer.

Michigan Department of Licensing and Regulatory Affairs
MIOSHA
525 W. Allegan Street
P.O. Box 30643
Lansing, Michigan 48909
MIOSHA Toll-Free Number: 800-866-4674
MIOSHA Fatalities/Catastrophes: 800-858-0397

 

DEPT OF HEALTH & HUMAN SERVICES RESOURCES

Adult Protective Services (APS)/Child Protective Services (CPS) – APS and CPS investigates allegations regarding abuse, neglect or exploitation of vulnerable adults and children.               

Phone: 855-444-3911

 

Medicaid Fraud and Abuse – Office of Inspector General receives allegations on Medicaid provider fraud and abuse.

Office of Inspector General
PO Box 30062
Lansing, MI 48909
Phone: 855-643-7283

 

Medicaid – Medical office provides essential health care coverage to those who otherwise cannot afford it.

Phone: 800-642-3195

 

OTHER STATE RESOURCES

Attorney General - Consumer Complaints  – AG office receives consumer complaints.

Phone: 800-242-2873

 

Michigan Department of Civil Rights – Civil Rights office receives complaints regarding discrimination.

Phone: 313-456-3700
Fax: 313-456-3701
Toll-Free: 800-482-3604
TTY: 877-878-8464
Email: MDCRServiceCenter@michigan.gov

 

Michigan Long Term Care Ombudsman Program (MLTCOP) – Ombudsman office advocates for residents in long term care and adult foster care facilities.

Michigan LTC Ombudsman Program
Michigan Elder Justice Initiative
15851 S. US 27, Suite 73
Lansing, MI 48906
(517) 827-8040
Toll Free: 1-866-485-9393
Email: MLTCOP@meji.org

 

Michigan Protection and Advocacy Services - MPAS advocates and protects the legal rights of people with disabilities.

MPAS
4095 Legacy Pkwy #500
Lansing, MI 48911
Phone: 517-487-1755 or 800-288-5923 (TTY 517-374-4687)

 

State Operator – State Operator receives calls and directs to the appropriate agency. 

Phone: 517-373-1837

 

OTHER FEDERAL RESOURCES

Elder Justice Initiative – The US Department of Justice investigates and pursues concerns related to elder abuse and financial exploitation.

Eldercare Locator Helpline: 800-677-1116
Victim Connect Hotline: 855-4VICTIM (855-484-2846)

 

Health Insurance Portability and Accountability Act (HIPAA) Oversees the protection of health-related medical information.

U.S. Department of Health and Human Services
Centralized Case Management Operations
200 Independence Ave., S.W. Suite 515F, HHH Building
Washington, D.C. 20201
Customer Response Center: 800-368-1019
Fax: 202-619-3818
TDD: 800-537-7697
Email: ocrmail@hhs.gov

 

Livanta - is a Medicare-approved program to improve the quality of care and health outcomes for beneficiaries and offers information and assistance to providers, patients, and families regarding beneficiary complaints, discharge appeals, and immediate advocacy.

Livanta LLC
BFCC-QIO Program
10820 Guilford Road, Suite 202
Annapolis Junction, MD 20701-1105
Phone:  1-888-524-9900
TTY:  1-888-985-8775