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Labor and Economic Opportunity

How do I contact UIA?

MICHIGAN WEB ACCOUNT MANAGER (MIWAM) 

From your MiWAM account home page:

  • "Chat with an agent" during regular business hours of M-F between 8 a.m.- 5 p.m.
  • "Send Unemployment a message" during non-business hours.

UNEMPLOYMENT INSURANCE CUSTOMER SERVICE LINE

CLAIMANTS; Call 1-866-500-0017 - Monday - Friday; 8 a.m. to 5 p.m. 
EMPLOYERS: Call 1-855-484-2636 - Monday - Friday; 8 a.m. to 5 p.m.

  • If you need a Spanish-speaking representative, wait until you hear the option in Spanish. for all other languages, the customer service representative will connect you to a translator for assistance.
  • If you are hearing impaired, TTY service is available at 1-866-366-0004

MARVIN

Call 1-866-638-3993 to certify for unemployment benefit payments. Monday - Saturday; 8 a.m. - 7 p.m.

FAX

Fax protests or other correspondence to: 517-636-0427; Fax appeals to 616-356-0739. 
Please include your name, Michigan Identification Number (MIN), signature and date on all correspondence.

MAIL

Protests only: Unemployment Insurance Agency, P.O. Box 169, Grand Rapids, MI 49501-0169
Appeals only: Unemployment Insurance Agency, P.O. Box 124, Grand Rapids, MI 49501-0124