Labor and Economic Opportunity
Notes from the thirteenth Vision 2020 Process Design Team meeting
(These notes do not reflect MCB Policy, they reflect ONLY the current learning of the 2020 Process Design Team)
May 9-10, 2001
Dialogue - Video
Quality Reinforcement System
Can we achieve common vision?
Is there a common jumping-off point?
Are we hanging on to old systems?
Slipping back to old ways?
Unless we challenge our beliefs and assumptions, we keep status quo.
Emerging trends can only come after explorations.
Is there a new way?
Is a new way to involve ALL in new conversations?
Everyone is engaged in thinking together.
Today's 2020 is part of a new way of doing agency business.
External forces (FIA, RSA, CAO, DMB) impact us and we seem to be continually reactive.
Are we reactive/proactive in response to external forces?
What do we want to do?
If we have a plan, we can create our own rolling edge as we go forward to future.
Should react positively!
Sometimes it is negative.
Get in on ground floor of systems design.
E-Michigan System is new and not accessible.
We need to get into design earlier.
Must develop an open mindset.
Need more spontaneous open thinking.
A year ago we just argued about our shit. NOW we "interact" vs. react.
Now we have created a dialogue circle climate that allows growth and awareness.
Stuff is happening now!
How can we be totally proactive/reactive toward daily stuff that we need to interact with?
Is there a structure that will allow us to interact proactively?
It is a gradual and intangible mindset that allows us to address current issues while we plan.
Every person is empowered to "go forward" to build capacity in the systems being designed all around us.
It is emerging.
Teams must deal with what comes at us.
Context is shifting.
Traditional planning is too static:
Everything is AD HOC.
Short-term issue handling in a long-term context.
Need dynamic and leadership planning in a non-fragmented way.
It is an evolutionary process that changes as it goes.
Customers, vendors, partners - all will have input in our plans.
Context: Can we focus on mutual identity and community co-creation without commissioners, customers and community partners?
Will community, customers and partners be at June 11 meeting?
Fear enters the picture as outside people come in to "tell us" what to do.
We respond in fear first.
How can we change how we work together?
Relationships are different as soon as one partner is different.
Is strategy a four-letter word?
How can we blend?
With new concepts and systems.
When we deal with local customers and partners we need supports and authority to deal with them.
If I was clear on our direction, I could invite others into our partnership without fear.
True/real partners and customer are here.
Are in local sites.
Are always with us.
Blend interactions and interagency relations in context of new directions.
Are customers partners?
We don't think of them that way.
They can help us.
We invited and then uninvited several customers here.
We're unclear on 2020.
Local CMH is currently planning budget cuts, staff cuts, etc. on their own.
Is it possible to get our house in order without including our customers and partners?
Without our consumer customers we won't exist!
Is June 11, only a beginning?
It is confusing for all of us
Things are changing
This is a place where everyone has a contribution
It keeps going forward
It is always just beginning.
Always a new beginning
The dialogue is the real work
We have been elitist and isolated ourselves from partners and customers
We can only grow in partnership
All participants need to be involved in all we do
Explore traditional assumptions
Old model is fragmented
New model is interactive
Can we use a continuous improvement model in the 7 categories?
Use open language
Establish an open climate
A safe learning community
Reframe things to encourage more involvement and more input
New Beginnings Mindset
How can we foster it?
Explain new science
We are separating things all the time
How can we recognize we are in unity and contributing all the time too?
How can we win/win/win info/info/info relationships/relationships/relationships dialogue/dialogue/dialogue enthusiasm/enthusiasm/enthusiasm?
We are suddenly involved in a creative process - not told what to do
Create - recreate and continue the process
Is it an open invitation to June 11? YES - it is an invite
Is it a transparent MCB system?
We dance back and forth from old system to new
N.W. invites entire 2020 team and entire MCB to the UP in September (18 & 19) to continue our dialogue about the future (includes UP consumers and community partners)
That all interested staff be involved in future staff development opportunities
Can we all be involved in (re) designing and organizing development?
In the future, can we work in teams?
Can we get fruit?
If we can find some common ground -
Systems can beat us up
Can we change the system?
Lack of relationships in our offices
Our offices have a negative climate
We have our own belief "towers"
Design systems for teams
Can we design a pilot office team within dialogue framework that leaves title and status at the door and works to serve clients?
How to create a local team when the next level up has different expectations?
How to satisfy all levels in the conversation?
Is it a few staff and a few cases? Or all staff and all cases?
Are we all resource coordinators?
We shift form position authority to network knowledge
Communication - like the air, everyone owns it
Add a 1 page Tilt before June 11, and put strategic issues and a thumbnail sketch of the circle and how it is enlarging on List Serv.
Ask - surface some questions
To learn a new way of thinking and a new language
Invitation encouraging people to come June 11th
All are wanted there
Closing offices and school
All are appreciated and welcome
How can we make sure everyone is encouraged?
Draw names and personally invite people to join us
Frame it in a positive way
Want contributions to FUTURE (STRATEGIC) THINKING
Enlarging the circle
Inclusive design process
Actions taken - PDSA: Without action, the words don't mean anything
Willing to put everything on the table for review and redesign
What is next step in pilot?
How do we get all silos together?
How do we create a climate for growth?
What is our plan?
Next Steps With Pilot
What help exists?
Ask, "Pilot what?"
Bernie asked for a pilot
Pick a number