Labor and Economic Opportunity
If you forgot your Personal Identification Number (PIN) or would like to change your PIN, now you can do it without having to contact a UI customer service representative.
If you enter an incorrect PIN three times, you will be asked if you would like to reset your PIN. Press 1 for Yes and 9 for No.
To reset your PIN:
If you successfully verify your identity, you will be prompted to create your PIN. The PIN should not be shared with anyone and should not include your date of birth, Social Security Number or other personal identification.
If a phone number or driver’s license number cannot be verified, you will need to call Customer Service at 1-866-500-0017 to reset your PIN.