MICHIGAN WEB ACCOUNT MANAGER (MIWAM)
- Send UIA a message or chat with one of our agents through MiWAM. From your MiWAM account home page, click to...
- "Chat with an agent" during regular business hours of M-F between 8 a.m. - 5 p.m.
- "Send Unemployment a message" during non-business hours.
UNEMPLOYMENT INSURANCE CUSTOMER SERVICE LINE
- CLAIMANTS; Call 1-866-500-0017 - Monday - Friday; 8 a.m. to 5 p.m.
- EMPLOYERS: Call 1-855-484-2636 - Monday - Friday; 8 a.m. to 5 p.m.
- If you need a Spanish-speaking representative, wait until you hear the option in Spanish. For all other languages, the customer service representative will connect you to a translator for assistance.
- If you are hearing impaired, TTY service is available at 1-866-366-0004
- Call 1-866-638-3993 to certify for unemployment benefit payments. Monday - Saturday; 8:00 a.m. - 7:00 p.m.
- Office of Employer Ombudsman -1-855-484-2636
- Send a message or inquiry through MiWAM. From your MiWAM account home page, click I want to . . . then click "send Unemployment a message."
- FAX protests or other correspondence to: 517-636-0427; Fax appeals to 616-356-0739.
- Please include your name, Michigan Identification Number (MIN), signature and date on all correspondence.
- Protests only: Unemployment Insurance Agency, P.O. Box 169, Grand Rapids, MI 49501-0169
- Appeals only: Unemployment Insurance Agency, P.O. Box 124, Grand Rapids, MI 49501-0124
UNEMPLOYMENT INSURANCE LOCAL OFFICES
- For questions regarding a benefit overpayment, contact the Benefit Overpayment Collection Unit at 1-866-500-0017 (TTY customers use 1-866-366-0004).
Make your check or money order payable to "State of Michigan. Mail to:
State of Michigan
Unemployment Insurance - Restitution
Dept # 771760
PO Box 77000
Detroit MI 48277-1760
Mail requests and correspondence to:
Benefit Overpayment Collection Unit
P.O. Box 169
Grand Rapids, MI 49501
BANKRUPTCY AND FRIEND OF THE COURT
Mail correspondence to:
3024 W. Grand Blvd. Ste 12-100
Detroit, MI 48202
OFFICES CLOSED DURING THE FOLLOWING HOLIDAYS - 2021
January 1, 2021 - New Year's Day
January 18, 2021 - Martin Luther King Jr Day
February 15, 2021 - President's Day
May 31, 2021 - Memorial Day
July 5, 2021 - Independence Day
September 6, 2021 - Labor Day
November 11, 2021 – Veterans Day
November 25, 2021 - Thanksgiving
November 26, 2021 - Day after Thanksgiving
December 23, 2021 - Christmas Eve Observed
December 24, 2021 - Christmas Day Observed
December 30, 2021 - New Year's Eve Observed
December 31, 2021 - New Year's Day Observed