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Labor and Economic Opportunity

Contact UIA

UNEMPLOYMENT INSURANCE CUSTOMER SERVICE LINE

  • CLAIMANTS; Call 1-866-500-0017 - Monday - Friday; 8 a.m. to 5 p.m. 
  • EMPLOYERS: Call 1-855-484-2636 - Monday - Friday; 8 a.m. to 5 p.m.
    • If you need a Spanish-speaking representative, wait until you hear the option in Spanish. For all other languages, the customer service representative will connect you to a translator for assistance.
    • If you are hearing impaired, TTY service is available at 1-866-366-0004

MICHIGAN WEB ACCOUNT MANAGER (MiWAM)

Chat with one of our agents through MiWAM. From your MiWAM account home page, click to...

  • "Chat with an agent" during regular business hours of M-F between 8 a.m. - 5 p.m.
  • "Send Unemployment a message" during non-business hours

MARVIN

  • Call 1-866-638-3993 to certify for unemployment benefit payments. Monday - Friday; 8:00 a.m. - 4:30 p.m.

BY APPOINTMENT

Schedule an appointment to speak with a Customer Service Agent. Select the date, time, and type of appointment you would like to schedule.

  • Telephone appointments and virtual appointments are available for customers with specific claim issues.

  • Virtual appointments utilizing voice to text closed captioning are available for customers who are deaf or hard of hearing.

UNEMPLOYMENT INSURANCE LOCAL OFFICES

FOR EMPLOYERS  

  • Office of Employer Ombudsman -1-855-484-2636
  • Send a message or inquiry through MiWAM. From your MiWAM account home page, click I want to . . . then click "send Unemployment a message."

FAX

  • FAX  protests or other correspondence to: 517-636-0427; Fax appeals to 616-356-0739. 
  • Please include your name, Michigan Identification Number (MIN), signature and date on all correspondence.

MAIL

  • Protests only: Unemployment Insurance Agency, P.O. Box 169, Grand Rapids, MI 49501-0169
  • Appeals only: Unemployment Insurance Agency, P.O. Box 124, Grand Rapids, MI 49501-0124

BENEFIT OVERPAYMENTS

  • For questions regarding a benefit overpayment, contact the Benefit Overpayment Collection Unit at 1-866-500-0017 (TTY customers use 1-866-366-0004).

          Make your check or money order payable to "State of Michigan. Mail to:
          State of Michigan
          Unemployment Insurance - Restitution
          Dept # 771760
          PO Box 77000
          Detroit MI 48277-1760
 
           Mail requests and correspondence to:

           Benefit Overpayment Collection Unit 
           UIA
           P.O. Box 169
           Grand Rapids, MI 49501
           FAX: 517-636-0427

  • If you have filed for bankruptcy or have questions about your Friend of the Court payments, contact the Bankruptcy and FOC Unit at 1-866-500-0017 (TTY customers use 1-866-366-0004).

BANKRUPTCY AND FRIEND OF THE COURT

  • If you have filed for bankruptcy, mail or fax your notice of bankruptcy to: 

           UIA
           Bankruptcy Unit
           3024 W. Grand Blvd. Ste 12-100
           Detroit, MI 48202 

           FAX: 313-456-2766

Do not send your notice of bankruptcy to the payment address. If you do so, it will not be treated as received and will not be processed. All notices must be received at the physical address listed above (UIA Bankruptcy Unit) and not a post office box.

 

OFFICES CLOSED DURING THE FOLLOWING HOLIDAYS - 2021

January 1, 2021 - New Year's Day

January 18, 2021 - Martin Luther King Jr Day

February 15, 2021 - President's Day

May 31, 2021 - Memorial Day

July 5, 2021 - Independence Day

September 6, 2021 - Labor Day

November 11, 2021 - Veterans Day

November 25, 2021 - Thanksgiving

November 26, 2021 - Day after Thanksgiving

December 23, 2021 - Christmas Eve Observed

December 24, 2021 - Christmas Day Observed

December 30, 2021 - New Year's Eve Observed

December 31, 2021 - New Year's Day Observed