What does "open non-monetary issue" mean?
Typically, a non-monetary issue means that the claimant certification was accepted but is not yet payable because there's an issue that needs to be reviewed first. When there is an issue, a situation, or condition that affects the claimant's benefits rights, the UIA must investigate. This is called a non-monetary issue. For those claims with open non-monetary issues, it generally takes about two weeks from the time the issue is detected to determine whether a claimant qualifies for benefits. Because of the high volume of claims as a result of COVID-19, it could take longer. Keep in mind that this is average and that each case has its own specific set of circumstances.
Make sure you have responded to all fact-finding requests mailed to you or sent to your MiWAM account and that your contact information is correct in case additional information is needed from you.
Continue to certify bi-weekly while you wait for our team to review the issues with you claim.
For more information about this issue, go to your Determination Status tab.