Appendix H - Planning Resources

This appendix is a bibliography of manuals, articles and websites on managing, administration, and programming for libraries. These can give you further ideas, samples and suggestions.

Michigan Documents

Books

  • Creating Policies for Results: From Chaos to Clarity by Sandra Nelson and June Garcia. Chicago: PLA, 2003. 
  • Demonstrating Results: Using Outcome Measurement in Your Library by Rhea Joyce Rubin. Chicago: PLA, 2005. 
  • Developing a Compensation Plan for Your Library by Paula Singer. Chicago: ALA, 2002. 
  • Human Resources for Results: The Right Person for the Right Job by Jeanne Goodrich and Paula Singer. Chicago: PLA 2007. 
  • Implementing for Results: Your Strategic Plan in Action by Sandra Nelson. Chicago: PLA, 2009. 
  • Library as Safe Haven: Disaster Planning, Response, and Recovery by Deborah Halsted et. al., ALA Neal –Schuman, 2014.
  • The Library Crisis Communications Planner: A PR Guide for Handling Every Emergency by Jan Thenell. Chicago: ALA, 2004 
  • Managing Facilities for Results: Optimizing Space for Services by Cheryl Bryan. Chicago: PLA, 2007. 
  • Managing for Results: Effective Resource Allocation for Public Libraries by Sandra Nelson, Ellen Altman and Diane Mayo. Chicago: PLA, 2000. 
  • Managing with Data by Peter Hernon et. al., ALA Editions, 2015.
  • The New Planning for Results: a Streamlined Approach by Sandra Nelson. Chicago: PLA, 2001. 
  • Practical Tips for Developing Your Staff by Tracey Pratchett and Gil Young, ALA Editions, 2015.
  • Staffing for Results: A Guide to Working Smarter by Diane Mayo and Jeanne Goodrich. Chicago: PLA, 2002. 
  • Small Public Library Management by Jane Pearlmutter and Paul Nelson. Chicago: ALA, 2012
  • Strategic Planning for Results by Sandra Nelson. Chicago: PLA 2008. 
  • The Successful Library Trustee Handbook by Mary Moore. Chicago: ALA, 2004.           Technology for Results: Developing Service-Based Plans by Diane Mayo. Chicago: PLA, 2005.              

Journal Articles

  • Akin, Lynn. "Marketing Principles, Guaranteed." Public Libraries, (November/December 2001): 350-353. 
  • Clover, David. "Committing to Customer Service: Development of a Service Charter at The Open Polytechnic Library." New Zealand Libraries, 48, no. 12 (December 1997): 239-243. [See Student Library Service Charter Web page below for copy of the student charter.] 
  • Cook, Colleen and Fred M. Heath. "User's Perceptions of Library Service Quality: A LibQUAL+ Qualitative Study." Library Trends, 49, no.4 (Spring 2001): 548584. 
  • Cronin, Blaise. "Customer Satisfaction." Library Journal, (October 15, 2000): 44. 
  • Diamond, Randy and Martha Dragich. "Professionalism In Librarianship: Shifting the Focus from Malpractice to Good Practice." Library Trends, 49, no. 3 (Winter 2001): 395-114. 
  • Hennen, Thomas J. "Why We Should Establish a National System of Standards." American Libraries, 31, no. 3 (March 2000): 43-45. 
  • Hernon, Peter and Danuta A. Nitecki. "Service Quality: A Concept Not Fully Explored." Library Trends, 49, no. 4 (Spring 2001): 687-708. 
  • Kasowitz, Abby, Blythe Bennett and R. David Lankes. "Quality Standards for Digital Reference Consortia." Reference & User Services Quarterly, 39, no. 4 (Summer 2000): 355-368. 
  • Poll, Roswitha. "Performance, Processes, and Costs: Managing Service Quality with the Service Scorecard." Library Trends, 49, no. 4 (Spring 2001): 709-719. 
  • Sullivan, Michael. "One Happy Library User." Public Libraries, (September/October 2001): 264. 
  • Winkworth, Ian. Innovative United Kingdom Approaches to Measuring Service Quality." Library Trends, 49, no. 4 (Spring 2001): 718-731.           

Quality Measures in Other States

Many fine ideas, checklists, bibliographies, can be found in the guidelines created by other states and groups. 

Web Sites

  • The American Customer Satisfaction Index: the Voice of the Nation's Consumer. ACSI. www.theacsi.org/   
  • ISO 9000 2000 Principles in Plain English. Praxiom Research Group Limited.

www.praxiom.com/principles.htm  

  • ISO in Brief. International Organization for Standardization.

www.iso.org/iso/isoinbrief_2011.pdf