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Transient Populations: How to Work with Patrons Experiencing Homelessness in Libraries

Transient Populations: How to Work with Patrons Experiencing Homelessness in Libraries

2023-12-20T19:00:00Z 2023-12-20T20:00:00Z Transient Populations: How to Work with Patrons Experiencing Homelessness in Libraries

Homelessness is a recurrent topic of concern in public libraries. At times, staff at public libraries interact with almost as many patrons experiencing homelessness as staff at shelters do. This presentation will highlight best practices and give guidance that frontline staff can use to better understand and serve this diverse population of patrons experiencing homelessness.

As a result of this program, participants will:

  • Learn how to assess the needs of the transient communities they serve, identify defects, and develop ways to support them
  • Learn how to create relevant and impactful programs for patrons experiencing homelessness
  • Gain confidence in working with patrons experiencing homelessness
  • Learn how to deescalate situations in library and increase compliance with patron’s experience homelessness
  • Acquire best practices tools and techniques to better understand and serve this population
 , Michigan
Event Date

Start: December 20, 2023 2:00 PM

End: December 20, 2023 3:00 PM

Homelessness is a recurrent topic of concern in public libraries. At times, staff at public libraries interact with almost as many patrons experiencing homelessness as staff at shelters do. This presentation will highlight best practices and give guidance that frontline staff can use to better understand and serve this diverse population of patrons experiencing homelessness.

As a result of this program, participants will:

  • Learn how to assess the needs of the transient communities they serve, identify defects, and develop ways to support them
  • Learn how to create relevant and impactful programs for patrons experiencing homelessness
  • Gain confidence in working with patrons experiencing homelessness
  • Learn how to deescalate situations in library and increase compliance with patron’s experience homelessness
  • Acquire best practices tools and techniques to better understand and serve this population
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