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Nonverbal Matters: Using Body Language to Communicate Effectively with Your Customers
A large majority of communication comes from nonverbals like facial expressions, gestures, and posture. It is universal and infused into every single interaction we have. Learn how to decipher what the body is saying and utilize nonverbal tells for approachability and great customer service.
As a result of this program, you will not only learn how to project confidence in your communication with others, but really change how you feel, all through the use of body language.
You will also discover ways that body language can be used to help manage situations of conflict and to build empathy with your colleagues and customers.
This project was made possible in part by the Institute of Museum and Library Services and the Library of Michigan.
, MichiganStart: October 23, 2024 2:00 PM
End: October 23, 2024 3:00 PM
A large majority of communication comes from nonverbals like facial expressions, gestures, and posture. It is universal and infused into every single interaction we have. Learn how to decipher what the body is saying and utilize nonverbal tells for approachability and great customer service.
As a result of this program, you will not only learn how to project confidence in your communication with others, but really change how you feel, all through the use of body language.
You will also discover ways that body language can be used to help manage situations of conflict and to build empathy with your colleagues and customers.
This project was made possible in part by the Institute of Museum and Library Services and the Library of Michigan.
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