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The Quality Services Audit Checklist is a voluntary management standards program that assists public libraries by setting benchmarks for Governance & Administration, Human Resources, Services, Collection Development, Technology, Facilities & Equipment and Public Relations. The Library of Michigan recognizes public libraries as they achieve each level. Libraries can be certified at the Essential, Enhanced and Excellent levels on a three-year update and renewal schedule to ensure the measures and libraries stay on top of quality service. LM works with volunteer librarians every three years to revise the measures based on participating libraries' experiences and new trends in library services, programs and technology.
