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City of Southfield: Public Safety Technician /911 Dispatcher Closing Date: April 30, 2024
October 17, 2023
The City of Southfield is currently seeking qualified candidates for the following full-time career position:
JOB CLASSIFICATION: Public Safety Technician /911 Dispatcher - Southfield Police Department
SALARY RANGE: $45,685 - $62,927; plus $1.50 per hour for every hour worked as a dispatcher
Excellent benefit package, including medical, dental, vision, retirement, holidays, vacation, and more. Uniforms provided.
Hiring Bonus: Dispatchers are eligible to receive a $1,000 hiring bonus; bonus is payable half after completion of probation and half after three years of employment.
Lateral Pay: Candidates with current or prior work experience as a 9-1-1 Dispatcher will be considered for additional compensation up to $54,306 based on current certifications, qualifications, and length of service.
REPRESENTATIVE JOB DUTIES
- Receive and prioritize incoming emergency and non-emergency calls, complaints, and inquiries from the public.
- Evaluate the information and dispatch police, fire, and emergency medical assistance.
- Perform crisis intervention with distraught caller when necessary.
- Use good judgment and common sense in making decisions and maintain composure during extremely stressful situations.
- Operate communications equipment including computers, radios, and telephones.
- Mandatory unscheduled overtime may be required, depending on staffing.
- Performs other duties as assigned.
JOB REQUIREMENTS – AS DETERMINED BY THE CITY OF SOUTHFIELD
***Southfield Dispatch is a 24-hour, 7-day a week operation including days, afternoons, midnights, weekends, and holidays. You will be required to work overtime, even mandatory overtime and must have flexibility/availability for emergency call back or overtime.***
- High school diploma or equivalent.
- One (1) year of relevant work experience serving the public or in a high-volume call center environment. Prefer previous experience at a 9-1-1 communications center: or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.
- Possess voice, speech characteristics (e.g., tone and diction), language and communication skills suitable for telephone and radio operations.
- Current expertise or ability to learn to operate Computer Aided Dispatch (CAD) system and other office equipment.
- Prefer candidates with the ability to type 30 w.p.m.
- Must be able to read and interpret maps.
- Valid driver’s license and must meet the City of Southfield driving record standards.
- Must have NO felony convictions and no record of serious misdemeanor convictions.
The selection process will include the completion of a City of Southfield application, a review of the applicant’s qualifications, driving record and criminal history check, a written examination, and an oral board interview. Selected candidates will be subject to an extensive background investigation and must successfully pass a psychological evaluation and physical exam prior to employment. Each step of the process must be passed before the applicant will be moved to the next step.
Applicants who meet the minimum requirements will be notified by email to attend an orientation and testing. Applicants must maintain all minimum requirements and certifications while waiting for consideration for employment. Names of the successful candidates will remain eligible for consideration for nine months from placement on the eligibility list.
This is a “continuous” recruitment. Applications will be accepted until there are sufficient applicants to meet the City’s recruitment needs. As such, interested persons should make application promptly.
AN EQUAL OPPORTUNITY EMPLOYER M/F/V/H, DRUG FREE WORKPLACE
This announcement is only a summary of the position, its duties, job requirements and compensation. Further information is available from the Human Resources Department. The City of Southfield does not discriminate in its employment or any other programs or activities on the basis, of sex, race, color, age, height, weight, marital status, national origin, religion, arrest record, physical or mental disability, family status, sexual orientation, gender identity or any other protected category. We provide reasonable accommodation for qualified individuals with a disability if requested.