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University of Michigan DPSS: Communications/Dispatch Officer Closing Date: March 28, 2024

How to Apply:
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should outline your experience that directly relates to this position.

The University of Michigan Division of Public Safety and Security Department is looking for a Communications Officer. We are a full-service law enforcement agency with responsibility to provide police services to all areas of our campus community. Our mission is to contribute to and promote a safe and secure community, while respecting the rights and dignity of all persons using facilities and programs of the University of Michigan. We are a 24 hour, 7 days a week operation that includes weekends, holidays and mandatory overtime assignments.

If selected, you will need to submit a one-way video interview through a third part vendor (no cost to applicants).

Why Work at Michigan?
Being part of something greater, of serving a larger mission of discovery and care? that's the heart of what drives people to work at Michigan. In some way, great or small, every person here helps to advance this outstanding institution. It's adding a purpose to your profession. Work at Michigan and become a victor for the greater good.

Benefits Offered at Michigan:
In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future including:

  • Generous time off including parental leave 
  • A retirement plan that provides two-for-one matching contributions with immediate vesting 
  • Many choices for comprehensive health insurance including "Other Qualified Adult" coverage 
  • Life insurance Long-term disability coverage 
  • Flexible spending accounts for healthcare and dependent care expenses 
  • Tuition Support Program

Under the direction of the management team, you will perform the following tasks:

  • Receive and prioritize calls and determine appropriate action for emergency and non-emergency assistance 
  • Communicate with, and elicit useful information from, upset and irate citizens 
  • Dispatch public safety and security personnel to all University owned and leased facilities and properties 
  • Coordinate first responder information through computer-aided dispatch (CAD) system and radio, mobile data terminal, telephone, pager, and other devices 
  • Monitor several complex public safety radio frequencies, building alarms and security systems 
  • Maintain liaison with police, fire and other emergency agencies to assure the safety of the University community 
  • Participate in social media platforms to support safety related operations 
  • Deal with confidential information 
  • Other responsibilities as assigned

Required Qualifications*:

  • Associates degree or the equivalent combination of education and experience in a related field 
  • Capability to react with compassion and calmness while eliciting useful information and adopting appropriate action plans for emergencies You have mental, visual, and auditory acuity stamina 
  • Advanced typing skills for data entry
  • You must pass a background investigation, drug screening, psychological evaluation, and physical examination.
  • You will be in a uniformed position and required to maintain appearance and grooming standards by following the DPSS uniformed personnel dress code.

Additional Information:
All members of the Division of Public Safety and Security (DPSS) are considered Campus Security Authorities (CSAs) under The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act.As such, you are required to report Clery reportable offenses that come to your attention. DPSS employees are required to complete Clery Compliance Training within the first 14 days of employment and annually thereafter.

Union Affiliation:
This position is covered under the collective bargaining agreement between the U-M and the Police Officers Association of Michigan union which contains and settles all matters concerning wages, benefits, hours and other terms and conditions of employment.

Pay Range Information:
The pay range for new Communications Officers is $49,400.00 to $50,388.00. The full salary range for Communications Officers who have completed a one year probationary period is $52,936.00 - $61,464.00 and can be found in the POAM bargaining agreement.