City of Southfield: Public Safety Technician/911 Dispatcher Closing Date: April 1, 2025

Opening Date: 04/2024
Closing Date: 04/01/2025

Contact: Civilian Operations Director Mathew Ramos
Telephone: 248-796-5596
Email: mramos@cityofsouthfield.com
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The selection process will include the completion of a City of Southfield application, a review of the applicant's qualifications, driving record and criminal history check, a mandatory written examination (3 hours), and an oral board interview. Selected candidates will be subject to a level 4 background investigation, and must successfully pass a psychological evaluation and physical exam prior to employment. Each step of the process must be passed before the applicant will be moved to the next step.

CLASSIFICATION: PST/911 Dispatcher - Southfield Police Department

Salary: $45,685 - $62,927; plus $1.50 per hour for every hour worked as a Dispatcher

Excellent benefit package, including medical, dental, vision, retirement, holidays, vacation, and more. Uniforms provided.

Lateral Pay: Candidates with current or prior work experience as a 9-1-1 Dispatcher will be considered for additional compensation up to $54,306 based on current certifications, qualifications, and length of service.

**Southfield Dispatch is a 24-hour, 7-day a week operation including nights, weekends, and holidays. You will be required to work overtime, even mandatory overtime and must have flexibility/availability for emergency call back or overtime.***

Representative Job Duties

• Receive and prioritize incoming emergency and non-emergency calls, complaints, and inquiries from the public.   Evaluate the information and dispatch police, fire, and emergency medical assistance.
• Perform crisis intervention with distraught callers when necessary.
• Use good judgment and common sense in making decisions and maintain composure during extremely stressful situations.
• Operate communications equipment including computers, radios, and telephones.   Full-time shift work--including days, afternoons, midnights, weekends, and holidays.   Mandatory unscheduled overtime may be required, depending on staffing.
• Performs other duties as assigned.
  
  Job Requirements - As Determined By the City Of Southfield
  
  ***Southfield Dispatch is a 24-hour, 7-day a week operation including nights, weekends, and holidays. You will be required to work overtime, even mandatory overtime and must have flexibility/availability for emergency call back or overtime.***

• High school diploma or equivalent.
• One (1) year of relevant work experience serving the public or in a high volume call center environment. Prefer previous experience at a 9-1-1 communications center; or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.
• Possess voice, speech characteristics (e.g. tone and diction), language and communication skills suitable for telephone and radio operations.
• Current expertise or ability to learn to operate Computer Aided Dispatch (CAD) system and other office equipment.
• Prefer candidates with the ability to type 30 w.p.m.   Must be able to read and interpret maps.
• Valid driver’s license and must meet the City of Southfield driving record standards.
• Must have NO felony convictions and no record of serious misdemeanor convictions.
  
  Supplemental Information
  
  The selection process will include the completion of a City of Southfield application, a review of the applicant's qualifications, driving record and criminal history check, a written examination, and an oral board interview. Selected candidates will be subject to an extensive background investigation, and must successfully pass a psychological evaluation and physical exam prior to employment. Each step of the process must be passed before the applicant will be moved to the next step.
  
  Applicants who meet the minimum requirements will be notified by email to attend an orientation and testing. Applicants must maintain all minimum requirements and certifications while waiting for consideration for employment. Names of the successful candidates will remain eligible for consideration for nine months from placement on the eligibility list.
  
  This announcement is only a summary of the position, its duties, job requirements, and compensation. Further information is available from the Human Resources Department. The City of Southfield does not discriminate in its employment or any other programs or activities on the basis of sex, race, color, age, height, weight, marital status, national origin, religion, arrest record, physical or mental disability, family status, sexual orientation, gender identity or any other protected category. We provide reasonable accommodation for qualified individuals with a disability if requested.
  
  Individuals with special needs who may require assistance with the application process should contact the Human Resources Department at (248) 796-4700 or hrsupport@cityofsouthfield.com if auxiliary aids or services are needed. Reasonable advance notice is required.
  
  AN EQUAL OPPORTUNITY EMPLOYER M/F/V/H, DRUG-FREE WORKPLACE