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Complaint Investigation

The Investigation


During an investigation, the claimant and respondent both have the opportunity to present evidence. The investigation may also include a site visit, interviews with witnesses and analysis of documents. 

MDCR may schedule a conference with both parties to explore possible resolutions, clarify issues and provide a forum for presenting additional evidence. 

MDCR attempts to resolve complaints at all stages of the investigation. If both parties agree to a settlement, MDCR will close the investigation. If no settlement is reached, MDCR will complete the investigation and report on its findings. 

Michigan law prohibits discrimination in: 

  • Employment 
  • Education  
  • Housing 
  • Public Accommodation 
  • Public Service  
  • Law Enforcement

based on race, religion, color, national origin, age, sex, disability, genetic information,  marital status, familial status, height, weight and arrest record.


A Complaint is not a Lawsuit


MDCR is an administrative agency representing the interests of the state. While a complaint is being investigated, the Department represents neither the claimant or the responding party.

Phone: 313-456-3700
Fax: 313-456-3701
Toll-Free: 800-482-3604
TTY: 877-878-8464

HOURS: The online system is available Monday through Saturday between 5:00am and 12:00 midnight (Eastern Time)

Download Complaint Investigation Brochure

How To File a Complaint of Discrimination

  • If you believe you have been the victim of unlawful discrimination within the past 180 days, you can file a complaint online or by calling 1-800-482-3604. 

    If you have questions about civil rights or believe you have been discriminated against, contact MDCR by phone (1-800-482-3604), in writing, online or in person. If you contact us by US mail or email, please include your name, address, and a telephone number where you can be reached during the day.  

    You also now have the option to speak to a Civil Rights Claims Examiner virtually through Zoom on Mondays from 8:00 a.m. to 12:00 p.m. and Wednesdays from 1:00 p.m. to 4:00 p.m (excluding state holidays).  Once you join the call, you will be placed into the waiting room. Participants will be addressed in the order that they joined.

    To join the Zoom call during the above scheduled times, click here:

    If you would like to use our Virtual Intake, but require an accommodation, please contact MDCR at (313) 456-3700 for assistance.

  • If the incident falls under the laws we enforce and occurred within 180 days, MDCR will prepare a formal complaint for you to sign before a notary public and return to MDCR.  Once MDCR receives your notarized complaint, it is placed on the docket and a copy is sent to you (the claimant) and the person or organization you filed the complaint against (the respondent.)  MDCR will then conduct an impartial investigation of all available evidence. You can file a complaint online or by calling 1-800-482-3604.

MDCR Jurisdiction

The Michigan Department of Civil Rights enforces two state laws: The Elliott-Larsen Civil Rights Act #453, Public Acts of 1976, as amended and The Persons with Disabilities Civil Rights Act #220, Public Acts 1976, as amended.