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4. How do I locate my Customer ID?
Your Customer ID is located in the top-right corner of your invoice.
17. Printable Version of COBRA FAQs
1. Can I pay my bill in advance?
2. Can I pay less than the amount due?
3. What if I don't pay for COBRA by the due date?
5. How soon will my COBRA account reflect a payment submitted by credit/debit card or e-check?
6. How often is my insurance carrier updated when I make my COBRA payment?
7. How will refunds be processed?
8. How will this payment appear on my credit/debit, or banking statement?
9. Why are you asking for my CVV2 code?
10. How do I obtain a receipt?
11. How can I cancel my coverage?
12. Will I be charged a fee to make my COBRA payment online?
13. I received the error "Verification Failed" when I attempted to make a payment, what does that mean?
14. What does payment success mean?
15. Who should I contact if I have questions or need assistance?
16. The online COBRA payment system does not appear correctly, is my internet browser supported?
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