Upgrading Provider Support Call Center

March 7, 2018: Attention ALL Providers: The Michigan Department of Health and Human Services (MDHHS) Provider Support is in the process of upgrading our Call Center experience. Over the next couple of weeks, you may experience higher than normal wait times and slower response times. We apologize for any inconvenience and frustration this may cause during our transition, but we are confident this upgrade will lead to shorter hold durations and an overall better customer service experience. While we will continue to do our best to answer all calls coming in, we would like to remind providers that the option to email ProviderSupport@Michigan.gov with your inquiries still exists. MDHHS will send an update to this notice when the upgrade has been completed.