February 24, 2020: TPL coverage not showing in CHAMPS Eligibility

February 24, 2020: All Providers: Currently in CHAMPS there is a system issue when looking up eligibility and searching by a member last name, first name, and date of birth (DOB).  The commercial/other insurance hyperlink will show as Y, indicating the member has a primary payer,  when the hyperlink is clicked the commercial/other insurance information does not display. This issue is scheduled to be corrected as part of the CHAMPS June update until then providers should verify a member has commercial/other insurance coverage by searching in CHAMPS using the member ID.