Program Services

Service #1 of 5:    24-Hour Crisis Hotline

1.        Service Definition: Availability of trained staff and/or volunteers by telephone 365 days a year, 24-hours a day, 7 days a week, to provide sexual assault crisis intervention, emotional support, information and referral. 

While the 24-Hour Crisis Hotline is a required service, not all costs are eligible for support with this funding.  Eligible costs include:

  1. Organizations whose sole mission is sexual assault - Any crisis line cost may be supported with this funding. 
  2. Multi-service programs (including domestic violence) - A prorated portion of costs for the actual phone line are eligible based on the percent of calls that are specifically sexual assault in nature.  Pro-rated portions charged to this grant must include only those clients that have been sexually assaulted outside the context of interpersonal violence.  Crisis line staff costs are not allowable

2.       Activities the Grantee shall perform:

The Grantee shall:

a. Provide and/or arrange for a 24-hour per day crisis intervention telephone hotline operated by trained staff.

b. Maintain documentation identifying the date of the call, length and general nature of the call.

c. Assist caller in identifying what is needed.

d.  Provide information verbally about available resources/services.

e.  Provide active listening and emotional support.

f.   Dispatch a trained advocate off-site (e.g., hospital, police station), as needed

Service #2 of 5:  Emergency Response Services

1.        Service Definition: An immediate, 24/7/365, in-person response to an individual presenting with a crisis related to sexual violence that is not able to be addressed through the hotline.  Services shall be available in a variety of settings, depending on the client needs, these could include but are not limited to: hospitals, prosecutors’ offices, police stations, etc.

2.      Activities the Grantee shall perform:

         The Grantee shall:

a.   Provide in-person sexual violence emergency response services 24 hours per day, 7 days per week, 365 days per year as requested,  which may include, but are not limited to meeting and/or accompanying an individual to the hospital, private physician, other medical care facility, police station, etc.

b.   Maintain documentation of 24-hour emergency intervention contacts with all victim/survivors including the nature of the service requested, date and length of service.

c.   Provide information about the effects of trauma and sexual victimization.

d.   Provide active listening and emotional support.

e.   Provide general information about medical and legal issues.

f.    Provide information about services available in the community.

g.   Locate or provide emergency housing or shelter, if needed.

h.   Provide immediate practical assistance (e.g. locksmith, window repair, clothing, transportation, etc.).

Service #3 of 5:  Supportive Counseling

1.        Service Definitions:

Supportive Individual Counseling- one-on-one counseling for sexual violence victim/survivors and/or their significant others/secondary victims based on the empowerment philosophy with a supportive focus to address the effects of sexual violence.  Individual counseling may be provided face-to-face, via Skype, Face time or a similar mechanism. 

Supportive Group Counseling- a regularly scheduled and facilitated meeting of victim/survivors and/or secondary victim/survivors of sexual violence. A group is defined as two or more individuals.

2.        Activities the Grantee shall perform:

The Grantee shall:

  1. Provide emotional support and promote the understanding of the impact of sexual violence and facilitate healing for participants.
  2. Provide active listening.
  3. Provide information about the ongoing effects of and reactions to sexual victimization.
  4. Provide continued support around and/or information about medical and legal issues.
  5. Provide ongoing crisis intervention as needed.
  6. Provide information on services available in the community.
  7. Provide problem solving to address practical and emotional issues.
  8. Provide support in identifying mental health issues for which a survivor might benefit from a referral.
  9. Provide a formal, facilitated referral protocol to a licensed professional, if needed, to address mental health issues beyond the scope of practice of the counselor.  A formal facilitated referral protocol involves a written process which a counselor follows to assist a victim/survivor in finding an appropriate licensed professional to address mental health concerns.
  10. Provide individual and/or group counseling services that accommodate the schedules of victim/survivors.
  11. Provide childcare during on-site supportive individual and/or counseling sessions as requested or needed.

Service #4 of 5:  Advocacy and Supportive Services

1.        Service Definitions:

Supportive Services- making available a wide range of voluntary supportive services to clients and their dependent children.

Personal Advocacy- assisting a client in securing rights, remedies, and services from other agencies and intervening when necessary with other agencies/systems to ensure sensitive and effective responses.

2.        Activities the Grantee shall perform:

The Grantee shall:

  1. Provide immediate practical assistance (e.g. locksmith, window repair, clothing, transportation, etc.).
  2. Provide support and access to services that empower and facilitate healing for victims of sexual assault.
  3. Provide assistance in making informed decisions about police reporting and the preparations needed.
  4. Provide information and/or assistance with crime victim/survivor compensation benefits.
  5. Provide information about the criminal/civil justice systems including informing the victim/survivor of her/his rights in legal settings.
  6. Provide assistance in making informed decisions about medical care and the preparations needed, including referral for possible sexual assault medical forensic exam.
  7. Provide assistance with client transportation to and from appointments, court, etc.
  8. Provide an updated crisis referral resource directory and procedures to utilize local services, including but not limited to, hospitals or other medical care facilities, MDHHS, homeless shelters, mental health counseling organizations, law enforcement agencies and prosecuting attorney’s offices.
  9. Provide emergency housing/shelter and/or assist in relocating to safe housing, if requested (or as needed).

3.        Optional activities the Contractor may provide include:

a. Support at interviews, hearings, trials, sentencing, parole and commutations board hearings.

b. Assistance in preparing for court.

c. Assistance with personal protection/no contact orders and violations of such orders.

d. Childcare including childcare during advocacy and /or supportive services.

e. Support at medical exams and appointments, possibly including the sexual assault medical forensic exam.

Service #5 of 5:  Public Awareness & Systems Change

1.        Service Definitions:

Public Awareness- informing the community about sexual assault and increasing awareness of the services available.   (General prevention and in-school curriculum based prevention is not an allowable expenditure.  Public awareness activity costs may not exceed 5% of the proposed budget.)

Systems Change- involves the development of both formal and informal working relationships and agreements with those agencies and programs that provide services to victims of sexual violence.  This coordination includes recognizing and addressing the needs of underrepresented and/or culturally marginalized groups as well as identifying areas within community agencies and programs (law enforcement, courts, etc.) that are responsible for assisting and responding to victims of sexual violence in order to encourage and support more effective, victim-centered services for survivors of sexual violence.

2.        Activities the Grantee shall perform:

The Grantee shall:

  1. Provide Public Awareness by:
    1. Providing presentations to the public to increase their awareness of and knowledge about sexual assault and services available to sexual assault survivors. 
  2. Provide Systems Change by:
    1. Working collaboratively with agencies and programs within a community that provide services to victim/survivors of sexual violence in order to provide more effective, victim/survivor-centered services to survivors of sexual violence, and change institutional practices that support sexual violence.
    2. Creating and adopting a community systems change plan that prioritizes systems where further collaboration is needed, identifies specific areas within systems to identify and eliminate harmful practices and includes a timeline for implementation.