Insurance Advocacy

The Insurance Advocacy for Home-Based Alternatives Program works statewide to help families maximize insurance coverage for home-care services. The program:

  • helps families understand the benefits available under their health insurance contracts,
  • coaches families through the process of negotiating approval for home-care services and benefits under any insurance contracts, and
  • assists families in resolving denials of home-care services.

In addition, the program reviews each referral to ensure prompt coordination with all publicly funded home-care resources and use of all available routes to achieve Medicaid eligibility.

Services:  More than 600 children and families are served annually.

Contact: Kathy Neville, 616-844-1056