What happens if the card is lost or stolen?

Cardholders must call the toll-free Way2Go Cardholder Services number 1-844-649-9843, which is listed on their cardholder materials, to report a lost or stolen card. (The number is also listed on the card carrier information that was sent with the card, and on the back of the card). A new card will be issued, and any remaining balance will be transferred to the new card. Cardholders will not be responsible for any fraudulent activity that occurs on their card, provided they report the card missing in a timely manner, and have not shared their card or PIN with anyone.