What services does the Way2Go 24-hour Cardholder Services provide, and are there any fees for the service?

The following can be done through the 24-hour account information voice response system free of charge at 1-844-649-9843:
  • Card activation;
  • Choosing/Changing a PIN;
  • Balance inquiries; 
  • Requesting a card replacement;
  • Transferring money from the card to a U.S. checking/savings account owned by the cardholder; and
  • Reviewing recent transaction history, including deposits. 
Cardholder service representatives provide the following services at no charge:
  • Receiving reports of cards lost/stolen/not received;
  • Replacing cards;
  • Resolving disputed transactions;
  • Updating account information (address, phone number, etc.). (Please note that customers must also update their address with the Friend of the Court office); and
  • Transferring money from the card to a U.S. checking/savings account owned by the cardholder.