Formal Complaint Form
If you are not satisfied with the results of an informal complaint investigation by Commission staff, you may pursue a formal complaint with the Commission. Because the Commission's authority is limited to that provided by statute, a formal complaint can only involve issues that the Commission regulates. The formal complaint involves a formal, trial-like proceeding before an administrative law judge. As a contested case before the Commission, a formal complaint hearing is conducted under administrative hearing rules (pg. 45). Per R 792.10419, you may represent yourself or hire an attorney. If you are a small business or commercial customer, you MUST be represented by an attorney before the MPSC. Please note that a sole proprietor and partnerships do not need at attorney. A attorney or attorney’s will always represent the company. As the complaining party, you must present information to prove or justify your case at a formal hearing.
Although not required, the Commission encourages customers to pursue an informal complaint prior to filing a formal complaint.