The Michigan Public Service Commission is organized into eight Divisions:
- Strategic Operations Division, responsible for supporting the Commission decision making process, interaction with external stakeholders, case management and strategy, and implementation of the new energy legislation.
- Regulatory Affairs Division, responsible for drafting of the Commission orders and administrative rules, maintaining the Commission’s files and official dockets, and providing ethical and legal guidance to Commission operations and employee relationships
- Energy Operations Division, responsible for ensuring safe, reliable and accessible energy supplies.
- Regulated Energy Division, responsible for accounting and audit issues, financial statistics, annual reports, annual public utility assessments, rate case participation, rate design, energy tariff administration, and cost of service.
- Energy Resources Division, responsible for implementation of the state’s Clean & Renewable Energy and Energy Waste Reduction Act, evaluating certificate of necessity filings, administration of Michigan’s gas and electric customer choice programs, electric resource adequacy and modeling, and federal issues related to wholesale energy markets and transmission
- Telecommunications Division, responsible for all aspects of the Commission’s authority related to telecommunications and video services
- Customer Assistance Division, responsible for assisting Michigan residents and businesses with questions regarding their energy utility service and billing questions, navigating service options or to learn more about energy and utility issues, and oversees the delivery of energy assistance grants to low-income residents made through partner organizations.
- Administrative Services Division, responsible for providing internal organizational support for the MPSC and the Michigan Agency for Energy (MAE). Support includes human resources, information technology, website administration, and facilities planning and maintenance.