Customer Assistance Division

Anne Armstrong-Cusack, Director

The Customer Assistance Division through the Compliance and Investigation Section assists customers to resolve any inquiries or complaints they might have about their utility or telecommunications services and ensures that the utility and customer are aware of their rights and responsibilities.  The Michigan Energy Assistance Program Section administers the MEAP program which grants federal and state dollars to partner agencies statewide to provide energy assistance and self-sufficiency services to eligible low income households. 

Compliance and Investigation Section assists Michigan residents with inquiries and complaints related to their utility and telecommunication services.  Residents may contact a staff of regulation officers with their inquiry or complaint at the Commission’s toll-free number 1-800-292-9555 or through the MPSC website. The section provides answers to any questions a resident might have regarding navigating service options, customer protections, rights and responsibilities, and other energy, utility and telecommunication issues. 

Regulation Officers work with the customer and utility or telecommunication provider to investigate and ensure that the Michigan Public Service Commission’s Consumer Standards and Billing Practices for Electric and Natural Gas Service have been followed.  If a customer is not satisfied with the results of an informal investigation by Commission staff, they may pursue a formal complaint limited to the issues the Commission regulates.

Michigan Energy Assistance Program is responsible for the administration of the MEAP program created by PA 615 of 2012 and funded in part by the Low Income Energy Assistance Fund, PA 95 of 2013.  The section grants, administers and monitors programs statewide that provide energy assistance and self-sufficiency services to eligible low income households. 

Contact the Customer Assistance Division @ 1-800-292-9555
Fax: @ 517-284-8185