how do i file a complaint
Consumers should first contact their video/cable provider to discuss their complaint. If a resolution cannot be reached, contact the MPSC for help in dealing with the video/cable provider.
Call the Commission to File an Informal Complaint
MPSC staff are available to assist with your inquiry or informal complaint Monday through Friday, excluding State holidays, by calling 1-800-292-9555 or 517-284-8295. We encourage you first to contact your video/cable provider with your question before calling us. At times, call volumes may be high and staff are busy assisting other customers. In this situation, you will be put into a voicemail. If you are connected to the Video Franchise voicemail, please leave a detailed message including your full name, call back number, billing address, and the nature of your complaint. Staff will respond to your complaint as soon as possible. You can also contact us by submitting your inquiry or complaint in writing to us at the following address:
Michigan Public Service Commission
Attn: Video Franchising
P.O. Box 30221
Lansing, Michigan 48909
Submit your complaint via fax: 517-284-8200.
Submit your complaint online: Video/Cable Complaint Online Form
File a Formal Complaint
If you are not satisfied with the results of an informal complaint investigation by Commission staff, you may pursue a formal complaint with the Commission. Because the Commission's authority is limited to that provided by statute, a formal complaint can only involve issues that the Commission is responsible for.
Uniform Video Services Dispute Resolution Process
Please click on the following link to view the Uniform Video Services Dispute Resolution Process as set forth in 2009 PA 4: