COVID-19 and your utility bills, telecommunications service and broadband

Worried about your energy bill?

Residential customers who need assistance with their electricity or heating bills because of impacts of the coronavirus may contact their utilities to ask what kind of protections or flexible payment options are available.

Many utilities have implemented special shut-off protections for low-income and vulnerable households, as well as flexible payment plans. Each utility may vary in what they offer their residential customers. Please be mindful that each customer remains financially responsible for their utility service.

Here is contact information for regulated utilities:

Alpena Power Co.

989-358-4900, www.alpenapower.com

Aurora Gas Co.

989-733-6625, www.pieg.com

Citizens Gas Fuel Co.

800-982-2831, www.citizensgasfuel.com

Consumers Energy Co.

800-477-5050, www.consumersenergy.com

DTE Energy Co.

800-477-4747, www.dteenergy.com

Indiana Michigan Power Co.

800-672-2231, www.indianamichiganpower.com

Michigan Gas Utilities

800-401-6402, accel.michigangasutilities.com

Northern States Power Co. (Xcel)

800-895-4999, www.xcelenergy.com

Semco Energy Gas Co.

800-624-2019, www.semcoenergygas.com

Superior Energy Co.

888-468-2828, www.secnaturalgas.com

Upper Michigan Energy Resources

800-242-9137, www.uppermichiganenergy.com
for former WEPCO customers

800-450-7260
for former WPSC customers

Upper Peninsula Power Co.

800-562-7680, www.uppco.com

Wisconsin Electric Power Co.

800-242-9137, www.we-energies.com

For additional assistance contact the Michigan Public Service Commission’s Customer Assistance Division at 800-292-9555 or www.michigan.gov/mpsc.

Concerned about your telecommunications or broadband service because of COVID-19?

The Federal Communications Commission has issued a “Keep Americans Connected” pledge asking telecommunications and broadband providers to promote connectivity for Americans impacted by disruptions caused by the coronavirus.

Providers signing the pledge agree for the next 60 days to not terminate service to, and waive late fees for, any residential or small business customers because they can’t pay their bills because of the pandemic’s disruptions. Providers also agree to open Wi-Fi hotspots to any American who needs them.

Some providers have offered additional services and assistance during the pandemic. Contact your provider directly for questions related to their COVID-19 service offerings. 

For Michigan customers, providers that have signed the pledge include:

  • AT&T
  • Frontier
  • Comcast
  • Charter
  • T-Mobile
  • Sprint
  • Verizon Wireless
  • Agri-Valley Communications
  • Baraga Telephone Company
  • Blanchard Telephone Company
  • Bloomingdale Communications
  • CenturyLink
  • D&P Communications
  • Hiawatha Communications
  • Lennon Telephone Company
  • Peninsula Fiber Network
  • Pigeon Telephone Company
  • Sand Creek Telephone Company
  • Springport Telephone Company
  • TDS Telecom
  • Thumb Cellular TelNet Worldwide
  • Winn Telecom
  • Winn Telephone Company

For assistance regarding your landline telephone service, contact the MPSC at 800-292-9555 or www.michigan.gov/mpsc.

Information around this outbreak is changing rapidly. The latest information is available at www.Michigan.gov/Coronavirus and www.CDC.gov/Coronavirus.