MPSC urges utility customers to be vigilant against fraud


Contact: Matt Helms 517-284-8300
Customer Assistance: 800-292-9555

LANSING, Mich. – The Michigan Public Service Commission reminds utility customers to be vigilant against scams including those in which impostors demand you make false utility bill payments immediately by prepaid credit cards.

Utility companies never call customers with scare tactics such as demanding immediate payment to keep services from being shut off in a matter of hours.

It’s important that customers be mindful to whom they are providing their account numbers or personal information such as name, address, date of birth or Social Security number. If you suspect that that the call may be fraudulent, you should hang up and call your utility right away at the phone number on your most recent bill and ask to speak with a customer service representative.

Utility companies also do not:

  • Endorse or require a prepaid debit card or gift card for payments;
  • Collect payment at customers’ homes or businesses;
  • Or ask for Social Security numbers, bank account or credit card information by phone.

In addition, utility companies do not use coercive tactics to try to get into your home. They require employees or contractors to always wear a company identification badge that the employees will be glad to show if asked.

If you’ve mistakenly provided bank account information to someone you suspect might have been an impostor, call your bank and local police department. You can also file a complaint with the Attorney General’s Consumer Protection Division at and the Federal Trade Commission at 877-382-4357.

For information about the MPSC, visit, sign up for one of its listservs, or follow the Commission on Twitter. Additional resources for fraud prevention can be found at the website by clicking on the Consumer Information tab.

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