Telephone Customer Tips
- 911 Telephone Emergency Access
Outlines 911 emergency dialing procedures from home or a business.
- Are Those Away-From-Home Telephone Charges Costing Too Much?
Describes how to avoid high long distance charges when calling from public telephones or payphones located in hotels, motels, hospitals, gasoline stations, convenience stores, etc.
- Discontinuance of Landline Service
Describes the process a provider of landline telephone service must adhere to in order to discontinue service in an area and provides information for consumers.
- Don't Get Stuck With The Bill!
Describes "cramming" -- the telephone billing practice of adding charges to customers' bills without their knowledge or consent. Outlines steps consumers can take to avoid cramming.
- Federal Lifeline Program
Outlines Federal eligibility requirements and benefits of program to assist low-income customers with voice and broadband expenses.
- Help With Utility Problems is Available by Calling the MPSC's Toll-Free Number!
Identifies special Michigan Public Service Commission toll-free numbers that consumers can use to receive help with natural gas, electric and telephone service problems and inoperative payphones.
- Is Broadband Available? Find out with Connect Michigan.
A broadband connection allows you to take full advantage of the many benefits of high speed Internet access. While the Michigan Public Service Commission does not regulate broadband service, it does support increased broadband availability and adoption.
- Know Your Local Telephone Calling Area
Discusses the importance of knowing your local calling area in order to avoid unexpected long distance telephone charges.
- Know Your Telephone Services And Costs
Encourages telephone customers to review the itemized charges on their monthly bill, and to know what services they are being charged for.
- MISS DIG 811
Know what's below before you start digging.
- Michigan Relay Service
Michigan Relay allows individuals who hear and individuals who are deaf, hard-of-hearing or have difficulty speaking to communicate by telephone.
- Reduce Telemarketing Calls - The "Do Not Call" List
Describes the 'Do Not Call' List and how Michigan consumers can sign up by phone or online.
Describes "robocalls" -- unsolicited prerecorded telemarketing calls to landline home telephones, and all autodialed or prerecorded calls or text messages to wireless numbers, emergency numbers, and patient rooms at health care facilities. Outlines steps consumers can take to avoid robocalls.
- Rural Call Completion Rural telephone companies across the country, including many in Michigan, have been experiencing call completion issues as a result of least cost routing.
Defines “spoofing” -- when a caller deliberately falsifies the information transmitted to the caller ID display to disguise their identity. Explains what to do if you believe you are being spoofed.
- The Formal Telephone Complaint
Outlines steps to take to pursue a formal telephone complaint with the Commission.
- Tips For Terminating Or Changing Telephone Service
Outlines precautionary steps to take when changing or terminating telephone service.
Video Customer Tips
- Dispute Resolution: Franchise Entity (Municipality) or Provider vs. Provider
Provides the dispute resolution process for complaints between municipalities or providers and cable providers.
- Filing a Video/Cable Complaint
Information on video/cable television issues: informal and formal dispute resolution process for filing video/cable television complaints.