Return Authorization Pickup Request Policy


Product Returns...

MSI has established procedures for the return of MSI products.  Please fill out the following Return Authorization Pickup Request Form for ALL product returns.

Please Note:  ALL INQUIRIES / QUESTIONS / ISSUES regarding orders should be addressed within 30 DAYS OF RECEIPT.  Request for refunds MUST be submitted within 90 days of receipt, and LIKE-NEW CONDITION.  Inquiries after this timeframe will be declined. Special Order items are non-returnable.

Once the form is completed, "SAVE AS", and "RENAME" form

Email form to MSI RETURNS INBOX.  MSI will contact you by e-mail or phone confirming your return information and arrange pickup when processed.  Products to be returned MUST be done within 90 days of receipt.  Thank-You!!  
MSI will accept returns on products delivered in error, not as ordered, damaged, or defective due on the part of MSI. If products are shipped through a common carrier, any damage claims should be filed directly with the carrier's representative.


MDOC Officer Uniform 
Return Authorization Update

To: All MDOC Custody Staff,


In an effort to provide expedited delivery services to our MDOC customers, MSI has amended the "Return / Exchange Pickup Request" policy. 
Effective 5-16-2013, MSI will no longer accept the "EXCHANGE" of MDOC uniform clothing items.  The policy change will offer timely replacement, and accelerated turnaround of the uniform return process.
The new
 "Return Authorization Pickup Request" policy is as follows:

  •          RETURNS ONLY

  •          Effective 5-16-2013, items requested for replacement on
        current orders will
    a "NEW ORDER" to be processed.

  •          Incorrect orders can be returned for "CREDIT", new items
        requested will be processed as new orders.

  •          Items MUST be returned within 90 days of the facility receiving
        the shipment.

  •          No returns after 90 days of receipt.

  •          All return items must be in new condition.

  •          Defective items must be determined at time of receipt.

  •          Special Order items are non-returnable.


A new "Return Authorization Pickup Request Form" will be available on the 
MSI website as of 5-16-13
Please contact MSI Order Entry at (517) 373-4370 with further questions or assistance with the new uniform return policy.

We are continuously looking at ways to improve our processes with the ultimate goal
of providing a high level of service to our MDOC Customers.

As always, thank you for your business!