Steps for Filing your Title II ADA Complaint

Step 1: Fill out and deliver your complaint

Hand deliver or mail your complaint to the department ADA Coordinator of the state agency where you believe the discrimination occurred. If you need a reasonable accommodation, such as an interpreter or an alternative format, list this on your complaint form so the department ADA Coordinator will be able to effectively communicate with you at your meeting.

Step 2: Meet with the Department ADA Coordinator

  1. Within 10 business days of having received the complete complaint, the department ADA coordinator will meet with you personally or contact you by telephone.
  2. Within 5 business days of this meeting, a copy of your complaint, and a brief report of the outcome of your meeting, will be forwarded to the State ADA Coordinator so that office is aware a complaint has been filed.

Step 3: Resolution of Your Complaint

  1. If a satisfactory resolution is reached, a written agreement will be jointly developed and signed by you, the department ADA Coordinator, and the director of the department/agency where the complaint was filed. The agreement of resolution will be issued to you within 10 business days. The written agreement will include:
    1. A description of the complaint
    2. A finding of facts
    3. A description of how the complaint will be resolved
    4. When the complaint will be resolved
    5. An assurance that the department/agency will comply with the specific terms of the agreement
  2. If the department/agency is unable to resolve the complaint with you, you will be notified of this non-resolution within 10 business days. The notification will include:
    1. A description of the complaint
    2. A summary of any resolution proposed
    3. A statement addressing the issues that were not resolved at the meeting

Step 4: Request for Review by the Michigan Department of Civil Rights

If a satisfactory resolution is not reached through the department/agency, you may then request a review of your complaint by the Michigan Department of Civil Rights. Your request for review must be made within 10 business days after you receive your notification of non-resolution. This appeal must include a copy of your original complaint, as well as documentation from Step 3 b) failure to resolve your complaint at the department/agency level.

Your request for review must be filed on the Request for Review of Department ADA Complaint Decision form.