Insurance Carrier Options

When you retire, you and your eligible dependents can enroll in the plan's group insurance offerings. You can enroll in the Master Healthcare Plan or one of several HMOs. For provider information and details about coverage, refer to the Insurance Options Summary (R0379C). You can also download brochures from the insurance carrier links in the table below. 

Check out the Insurance Information (R0058C) document for information on enrollment, coverage, and eligibility for retirees. 

Who to contact and when:

Topics

Who to contact

Billings and claims for services
Cards
Claims
Copays
Deductibles
Covered procedures
Benefits
Services
In network vs. out of network
Yearly plan changes
Your insurance carrier
(see contact information below)

Enrollment questions
Eligibility questions
Monthly premium payments

Michigan Office of Retirement Services (ORS)

Insurance carriers

The insurance carrier answers any questions about insurance claims or if you want to know if a particular service is covered. If you have enrollment questions or problems, contact ORS. If you apply at least three months before your insurance effective date, your cards will usually arrive by your retirement effective date. If you need health services before your cards arrive, contact the insurance carrier directly to get your policy number or to verify coverage. 

 

Insurance Carrier Information

Non-Medicare

Medicare

  Blue Cross Blue Shield of Michigan (BCBSM)
BCBSM.com/MPSERS
800-422-9146
    Blue Cross Blue Shield of Michigan (BCBSM)
BCBSM.com/MPSERS
800-422-9146
 
OptumRx
OptumRx.com/Enroll/MPSER
866-288-5209
OptumRx
OptumRx.com/Enroll/MPSER
855-577-6517
TruHearing
TruHearing.com
855-205-6305
TruHearing
TruHearing.com
855-205-6305
Blue Care Network
BCBSM.com/MPSERS
800-662-6667
Blue Care Network
BCBSM.com/MPSERS
877-396-2025
Priority Health
PriorityHealth.com/MPSERS
888-389-6648
Priority Health
PriorityHealth.com/MPSERS
888-389-6648
   

Dental/Vision

  Delta Dental
DeltaDentalMi.com/MPSERS
800-345-8756
 
EyeMed
EyeMed.com/MPSERS
866-248-2028
 

Your medical records are private

The Health Insurance Portability and Accountability Act (HIPAA) and related rules require group health plans to protect the privacy of its members' health information. If you are concerned that your privacy rights have been compromised, or you need further information, please contact ORS.