Water Supplier PFAS Communication Toolkit

The Michigan Department of Environmental Quality (MDEQ) has begun a statewide initiative to test drinking water from all schools that use well water and community water supplies. The test is looking for a group of manmade chemicals called per-and polyfluoroalkyl substances (PFAS). MDEQ is taking this precautionary step of testing these drinking water sources to determine if public health actions are needed.

A toolkit containing communication templates was developed to help water suppliers notify customers of this process and testing results. This is a resource available to your water supply if you choose, it is not required that you use these templates. All templates can be modified to fit your water supply needs. Below is a description of the documents included in this toolkit.

Pre-Notification Template
The pre-notification template provides language for notifying customers of the PFAS testing initiative. Language could be used in a variety of formats such as a press release, newsletter, letter, email, however the company communicates best with customers.

Letter Templates
Letter templates that notify customers of the sample results, what the results mean and the water suppliers next steps on the matter. There are three letters based on the range results may fall in and the recommendations provided by MDEQ. 

Greater than 70 MDHHS Advice Letter
The Michigan Department of Health and Human Services will provide you with a letter containing the departments human health advisement if results are greater than 70 ppt for PFOA and PFOS, two of the PFAS compounds, individually or combined. This letter may not be modified. It is not required you distribute this letter.