Social Media Community Guidelines

The State of Michigan engages with the public through many digital outlets including, mobile applications, and third party social media, social networking sites. Social media, social networking use by the state is intended to extend traditional channels of constituent engagement and transparency.

The State of Michigan welcomes engagement by the public on social media at any time. However, given the need to manage state resources, content moderation and responses should only be expected during regular State of Michigan business hours.

When engaging with the state through social media you agree to the following State of Michigan Social Media Customer Use Policy.

SOM Social Media Customer Use Policy

When engaging with the State of Michigan on social media, social networking sites you are subject to the Terms of Service (TOS) of the host site. Content (photos, videos, etc.) you share with or post to official State of Michigan pages are subject to the TOS of the host site. Content shared may be used by the owners of the host site for their own purposes according to the site specific TOS. The State of Michigan encourages the public to review host site TOS prior to engaging with the state on specific social media, social networking sites so they fully understand their rights. 

User Generated Content

The public is encouraged to share content, including photographs and videos with state social media, social networking sites. Content and comments shared should adhere to the standards outlined in this Customer Use Policy, the host site TOS, and should follow all copyright and trademark laws. 

Customer Use Policy

Comments and content posted to state maintained social media, social networking sites is reviewed by the state. While content and comments will not be edited, the state reserves the right to remove user generated content or comments if they violate the below criteria:

  • The use of obscene, threatening, discriminatory or harassing language.
  • Personal attacks on individuals or groups that contains offensive content or language which target racial, ethnic, or religious groups, gender, sexual orientation or disability status.
  • Disclosure of information which is confidential by law or regulation.
  • Comments advocating illegal activity or posts violating copyrights or trademarks.
  • Advertisement or promotion of commercial products, services, entities or individuals.
  • Endorsement or opposition of any person campaigning for election to a political office or promoting or opposing any ballot proposition.
  • Posting any content that is directed to, or names, a State of Michigan employee. Any communication with State of Michigan employees on issues under department jurisdiction will be conducted via email or the phone.
  • Spamming, trolling or making duplicative comments by the same user or multiple users.
  • Sharing fake or discrediting content that is not factual. 


Content removed from State of Michigan social media, social networking accounts is archived according to the state Social Media Policy and related State of Michigan social media, social networking content archiving practices. The maintenance of these records in either electronic or print format is the responsibility of the department managing the specified social media, social networking account.

Freedom of Information Act (FOIA)

State of Michigan generated content posted in third-party social media, social networking sites or on public servers becomes part of the public domain upon posting. With limited exceptions, such content is therefore not exempt from FOIA requests. FOIA requests should be submitted through official State of Michigan request processes.


State of Michigan social media, social networking content posts may include content or hypertext links to information created and maintained by public or private sources. When viewing content or a link outside of the domain, users are subject to security and privacy policies of the host website.

  • Liking and following an account, user or page by State of Michigan social media, social networking accounts on third party sites does not equal an endorsement.
  • Liking, commenting, or sharing specific content by State of Michigan social media, social networking accounts does not equal an endorsement of the global third-party content.
  • The State of Michigan is not responsible, nor can it control content on third-party sites.
  • The State of Michigan does not control nor guarantee the accuracy or completeness of information contained in external content or hypertext links linking to or from third-party websites.
  • Third party content and links are not intended to reflect the opinion of the state, its officers or its employees.
  • The SOM does not guarantee that externally linked content, hypertext links, or websites comply with accessibility requirements of the Rehabilitation Act of 1973.


Questions about the State of Michigan’s Community Guidelines should be submitted to