Secretary of State
JUNE 3, 2011
Industry & Business Leaders to Assist SoS in Streamlining Operations, Cutting Costs & Improving Technology
Michigan Secretary of State Ruth Johnson today announced the formation of a new Business Roundtable, which will include business and industry leaders from across the state. She made the announcement during the Detroit Regional Chamber's 2011 Mackinac Policy Conference's "Era of Change" panel discussion.
"We are trying to change our thinking and the way we do business, so it seemed fitting to announce this effort during the Detroit Regional Chamber's 'Era of Change' discussion," said Johnson. "We want to work smarter, leaner and more efficiently. We are indebted to these men and women, top in their fields, for their willingness to share their experience and wisdom as they assist us in streamlining operations, cutting costs and improving customer service."
Leaders who have agreed to serve on the Business Roundtable, which is expected to meet quarterly and develop a list of recommendations for the Secretary of State's Office, include:
During the "Era of Change" discussion, Johnson discussed several of her initiatives to streamline and improve customer service, from her "Secret Shopper" program to assess services to improving and expanding online technology. Just seven percent of all citizen transactions are handled online in the Secretary of State system.
In her first five months in office, Johnson has launched a cash-handling task force and improved organ donor registrations in May 2011 by double-digits over May 2010. She is also fighting to get a $27.5 million computer system -- launched five years ago that was supposed to revolutionize SOS operations -- up and running.
Johnson has also met with business, industry and job providers across Michigan to find out how the Secretary of State's Office can help them cut through government red tape so they can help get Michigan back to work.
For more information about the Michigan Secretary of State's Office, visit the Secretary of State website (www.Michigan.gov/sos) or sign up for the official Secretary of State Twitter feed (www.twitter.com/Michsos) or Facebook updates (www.facebook.com/Michigansos).
Customers also may call the Department of State Information Center to speak to a customer-service representative at (888) SOS-MICH (767-6424).
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